Southwestern Business Process Services Ltd Bpo Part Of Capita Plc
Customer Experience and Contact Center
Capita plc is a leading international business process outsourcing firm that provides customer experience services for retail, insurance, government, education, and healthcare sectors, known for its extensive operational scale and commitment to quality.
Size
over-10K
Public
over-1b
Mission
To drive continuous improvement through flexibility, diversity, and innovation.
About
Capita plc offers customer experience services along with back-office operations and IT infrastructure for clients in retail, insurance, government, education, and healthcare. The company operates using a global delivery model and supports various sectors across Europe and beyond.
It is recognized for its ISO certifications and a strong focus on continuous improvement, with a mission to deliver tailored outsourcing solutions that meet evolving client needs.
Services
Capita plc provides customer experience services supported by back-office operations and IT infrastructure. These services include inbound customer support, technical assistance, procurement administration, and claims processing, tailored to support client needs across various business functions.
Capabilities
Inbound Customer Support
Claims Processing
Billing & Invoicing
Procurement Administration
Talent Sourcing & Screening
Onboarding Administration
Payroll Processing
Employee Helpdesk
Learning & Development Support
Industries Served
The company serves clients in retail, insurance, government, education, and healthcare. It has experience supporting both public and private sector clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Capita plc is known for its extensive operational scale and commitment to quality, offering clients a robust framework for service delivery. Its approach includes leveraging technology and partnerships to ensure consistency and excellence in service outcomes.
Delivery Footprint
Headquartered in Westminster, London, the company operates using a global delivery model. It serves clients across Europe, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Insurance
Retail & e-Commerce
Government & Public Sector
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Southwestern Business Process Services Ltd Bpo Part Of Capita Plc
?
Southwestern Business Process Services Ltd, part of Capita Plc, specializes in providing customer experience services, primarily focusing on contact center operations. Their extensive range of services includes inbound customer support, claims processing, billing and invoicing, procurement administration, talent sourcing and screening, onboarding administration, payroll processing, employee helpdesk functions, and learning and development support, all tailored to meet the diverse needs of their clients.
What additional services does
Southwestern Business Process Services Ltd Bpo Part Of Capita Plc
provide?
When was
Southwestern Business Process Services Ltd Bpo Part Of Capita Plc
founded?
Southwestern Business Process Services Ltd was established in 1984, marking its entry into the business process outsourcing industry. As of 2024, the company has been in operation for approximately 40 years, during which it has evolved and adapted to the changing landscape of customer service and back-office solutions.
What industry verticals does
Southwestern Business Process Services Ltd Bpo Part Of Capita Plc
serve?
The company serves a variety of industries, focusing on sectors such as Insurance, Retail & e-Commerce, Government & Public Sector, and Healthcare & Life Sciences. This diverse industry engagement allows them to tailor their services to meet specific sector needs effectively.
What delivery model does
Southwestern Business Process Services Ltd Bpo Part Of Capita Plc
offer?
Southwestern Business Process Services Ltd employs a versatile delivery model that includes onshore, nearshore, and offshore solutions. Onshore delivery refers to services provided within the same country as the client, nearshore involves partnering with teams in nearby countries, and offshore means utilizing teams in distant countries. This flexible approach enables the company to optimize resource allocation and meet client needs efficiently.
How many employees and/or seats does
Southwestern Business Process Services Ltd Bpo Part Of Capita Plc
have?
The workforce at Southwestern Business Process Services Ltd exceeds 10,000 employees, indicating a substantial operational scale. This extensive team allows the company to manage a high volume of client interactions and deliver quality services across various sectors.
Can
Southwestern Business Process Services Ltd Bpo Part Of Capita Plc
be considered a good service provider for startups?
While Southwestern Business Process Services Ltd has a strong service portfolio and extensive experience, it may not be the ideal fit for startups. Startups often require more tailored solutions and flexibility that can adapt to rapid growth, which might not align with the structured services of a large BPO. However, if a startup has a clear understanding of its needs and can leverage specific services like customer support or onboarding, they could benefit from the company’s expertise.
Can
Southwestern Business Process Services Ltd Bpo Part Of Capita Plc
be considered a good service provider for SMBs?
Southwestern Business Process Services Ltd presents a promising option for small and medium businesses (SMBs) looking for scalable solutions. Their diverse service offerings and ability to operate through different delivery methods allow SMBs to access quality support tailored to their growth stage. With a focus on flexibility and a commitment to continuous improvement, the company can provide valuable assistance in operational efficiency and customer engagement as SMBs scale.
Can
Southwestern Business Process Services Ltd Bpo Part Of Capita Plc
be considered a good service provider for enterprises?
For enterprises and large corporations, Southwestern Business Process Services Ltd stands out as a reliable service provider. With a significant scale of operations, extensive industry experience, and recognized certifications, the company is well-equipped to handle the complex demands of larger clients. Their global delivery model and commitment to quality ensure that enterprises can rely on them for consistent and effective service delivery, making them a strong partner in achieving operational excellence.
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