Southwest Answering Service
Customer Experience and Contact Center
Southwest Answering Service is a privately owned BPO that provides customer experience and contact center solutions for healthcare, finance, and legal sectors, known for its dedicated local agents and 24/7 service coverage.
Size
11-50
Private
Mission
About
Southwest Answering Service offers customer experience and contact center solutions along with live answering and virtual receptionist services for clients in healthcare, finance, and legal industries. The company operates using an onshore model and supports businesses across the southwestern United States and beyond.
It is recognized for its commitment to exceptional customer service, with friendly, trained agents and transparent pricing that ensures no hidden fees.
Services
Southwest Answering Service provides customer experience and contact center solutions supported by live answering and virtual receptionist services. These services cover 24/7 live support, message forwarding, appointment scheduling, and urgent message relaying, tailored to support diverse business needs.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in healthcare, finance, and legal sectors. It has experience supporting businesses with services aligned to industry-specific requirements, including HIPAA-compliant medical answering and critical issue escalation.
Unique Stregths
Southwest Answering Service is known for its friendly, articulate agents and premium technology, offering clients reliable, knowledgeable support. Its approach includes a focus on problem resolution and sales closing, which helps deliver consistent, high-quality customer experiences.
Delivery Footprint
Headquartered in Valencia, California, the company operates using an onshore delivery model. It serves clients across the southwestern United States and offers nationwide coverage, with teams dedicated to providing local support.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Government & Public Sector
Clients
No items found.
What's the main service provided by
Southwest Answering Service
?
Southwest Answering Service specializes in delivering customer experience and contact center solutions. Their offerings encompass live answering and virtual receptionist services, which include 24/7 support, message forwarding, appointment scheduling, and urgent message relaying. This comprehensive service suite is designed to meet diverse business needs effectively.
What additional services does
Southwest Answering Service
provide?
When was
Southwest Answering Service
founded?
Established in 2017, Southwest Answering Service has been in operation for approximately seven years. The company was founded with a commitment to providing exceptional customer service and support, particularly for clients in various sectors.
What industry verticals does
Southwest Answering Service
serve?
Southwest Answering Service serves a range of industries, specifically focusing on Healthcare & Life Sciences, Banking & Financial Services, and Government & Public Sector. This diverse industry expertise allows them to tailor their services to meet the specific needs of each sector.
What delivery model does
Southwest Answering Service
offer?
Southwest Answering Service utilizes an onshore delivery model, which means that their services are provided from within the United States. This model ensures that clients receive local support from trained professionals, fostering effective communication and a high level of service quality.
How many employees and/or seats does
Southwest Answering Service
have?
The company currently employs between 11 to 50 individuals. This size allows Southwest Answering Service to maintain a close-knit team while providing dedicated support to their clients.
Can
Southwest Answering Service
be considered a good service provider for startups?
Southwest Answering Service can be a suitable service provider for startups, particularly those in the healthcare, finance, and legal sectors. Their focus on customer experience and transparent pricing is beneficial for emerging businesses looking for reliable support without hidden fees. The flexibility of their services can help startups establish a strong customer support foundation as they grow.
Can
Southwest Answering Service
be considered a good service provider for SMBs?
For small and medium businesses, Southwest Answering Service offers a valuable resource with its scalable service offerings. Their experience in various industries, combined with a commitment to high-quality customer service, makes them well-suited to support SMBs as they navigate growth challenges. The ability to customize services to meet specific business needs further enhances their appeal to this segment.
Can
Southwest Answering Service
be considered a good service provider for enterprises?
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