Southern Answering Service
Customer Experience and Contact Center
Southern Answering Service is a professional answering service company that provides customer experience and contact center solutions for small to medium businesses, known for its 24/7 availability and local agent support.
Size
11-50
Private
Mission
To make meaningful connections with clients' customers by providing reliable and professional communication solutions.
About
Southern Answering Service offers customer experience and contact center solutions along with virtual receptionist and appointment setting services for clients in various sectors. The company operates using an onshore delivery model and supports businesses primarily in the Southern United States.
It is recognized for its commitment to first-call resolution, with a team of highly trained local agents ensuring personalized and HIPAA-compliant service.
Services
Southern Answering Service provides customer experience and contact center solutions supported by virtual receptionist and appointment setting services. These services cover inbound customer support and lead screening, tailored to support businesses' needs for reliable communication and operational efficiency.
Capabilities
Inbound Customer Support
Appointment Setting
Industries Served
The company serves clients in various sectors, including medical practices, travel and hospitality, legal, real estate, and contracting. It has experience supporting small to medium businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Southern Answering Service is known for its 24/7 availability and local agent support, offering clients a personalized service experience. Its approach includes the use of customized scripts and protocols tailored to client needs, ensuring high-quality interactions that enhance customer satisfaction.
Delivery Footprint
Headquartered in Altamonte Springs, Florida, the company operates using an onshore delivery model. It serves clients across the Southern United States, with teams working in a remote environment to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Southern Answering Service
?
Southern Answering Service specializes in providing comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support and appointment setting, designed to meet the communication needs of businesses across various industries. With a focus on delivering reliable and professional services, they ensure that clients receive personalized interaction through a team of highly trained local agents.
What additional services does
Southern Answering Service
provide?
When was
Southern Answering Service
founded?
Southern Answering Service was established in 1979, marking over 44 years in the business. Since its inception, the company has dedicated itself to enhancing customer communication through innovative solutions and has built a reputation for reliability and professionalism.
What industry verticals does
Southern Answering Service
serve?
What delivery model does
Southern Answering Service
offer?
Southern Answering Service utilizes an onshore delivery model, meaning that all services are provided from within the United States. This approach allows them to maintain close oversight of their operations while ensuring that clients receive high-quality support from local agents, enhancing communication and customer satisfaction.
How many employees and/or seats does
Southern Answering Service
have?
Southern Answering Service employs between 11 and 50 individuals, which reflects a small to medium-sized workforce. This size allows the company to maintain a close-knit team dynamic that fosters collaboration and responsiveness to client needs.
Can
Southern Answering Service
be considered a good service provider for startups?
For startups, Southern Answering Service presents a viable option for establishing effective communication channels early in their business journey. With a focus on inbound customer support and appointment setting, new businesses can benefit from their experienced local agents who provide personalized service. This support can be crucial for startups looking to build strong customer relationships and streamline their operations from the outset.
Can
Southern Answering Service
be considered a good service provider for SMBs?
Southern Answering Service is particularly well-suited for small and medium businesses, as they offer a range of scalable services tailored to meet specific industry needs. Their commitment to first-call resolution and 24/7 availability ensures that SMBs can rely on them for consistent and professional communication, which is vital for growth and customer retention. The company's experience serving various sectors further enhances its capability to support the unique challenges faced by SMBs.
Can
Southern Answering Service
be considered a good service provider for enterprises?
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