Sourcefit
Customer Experience and Contact Center
Sourcefit is a business process outsourcing provider that provides customer experience and contact center services for healthcare, insurance, retail, e-commerce, logistics, transport, and supply-chain, known for its custom staffing solutions and global reach.
Size
501-1K
Private
50m-100m
Mission
To design tailored outsourcing strategies that maximize transparency, control, and long-term value.
About
Sourcefit offers customer experience and contact center services along with back-office operations, finance and accounting, HR, recruitment and payroll, marketing operations, and IT infrastructure and managed services for clients in healthcare, insurance, retail, e-commerce, logistics, transport, and supply-chain. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its tailored outsourcing strategies, with a dedicated workforce of over 2,000 professionals and a commitment to quality and client satisfaction.
Services
Sourcefit provides customer experience and contact center services, supported by back-office operations, finance and accounting, HR, recruitment and payroll, marketing operations, and IT infrastructure and managed services. These services cover inbound customer support, outbound telesales, live chat, and technical support, tailored to enhance operational efficiency and meet diverse client needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Technical Support (Tier 1/2)
Content Moderation
Data Entry & Data Processing
Billing & Invoicing
Claims Processing
Recruitment Process Outsourcing (RPO)
Payroll Processing
Accounts Payable
Accounts Receivable
Payroll Accounting
Quality Assurance & Monitoring
Social Media Management
SEO & Website Optimisation
Campaign Management
Email Marketing Production
Web Development
Custom Application Development
Application Support & Maintenance
Service Desk & IT Support
Data-Centre Operations
Industries Served
The company serves clients in healthcare, insurance, retail, e-commerce, logistics, transport, and supply-chain. It has experience supporting a wide range of businesses, from startups to established enterprises, with services designed to meet industry-specific requirements and leverage advanced technology platforms.
Unique Stregths
Sourcefit is known for its custom offshore and nearshore staffing solutions, offering clients access to top-tier global talent. Its approach includes diligent management and integrated quality control, ensuring that outsourced teams function seamlessly with clients’ core operations.
Delivery Footprint
Headquartered in Manila, Philippines, the company operates using an offshore delivery model. It serves clients across multiple continents, with dedicated teams working in remote environments to align with client needs and time zones.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Retail & e-Commerce
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Sourcefit
?
Sourcefit specializes in delivering exceptional customer experience and contact center solutions. Their extensive service offerings include inbound customer support, outbound telesales and retention, live chat and messaging support, as well as technical support for various tiers. Additionally, they provide data-related services such as data entry and processing, billing and invoicing, and claims processing. This comprehensive range of services is designed to enhance operational efficiency and cater to the diverse needs of their clients.
What additional services does
Sourcefit
provide?
In addition to their primary focus on customer experience and contact center services, Sourcefit offers a broad array of other services. These include back-office operations, finance and accounting, HR recruitment and payroll, marketing operations, and IT infrastructure and managed services. This extensive service portfolio enables them to support clients comprehensively across various operational areas.
When was
Sourcefit
founded?
Sourcefit was established in 2006, marking its presence in the outsourcing industry for over 17 years. Since its inception, the company has evolved and grown, focusing on delivering tailored outsourcing strategies that prioritize transparency and long-term value for its clients.
What industry verticals does
Sourcefit
serve?
Sourcefit serves a diverse array of industries, including Healthcare & Life Sciences, Insurance, Retail & e-Commerce, Logistics, Transport & Supply-Chain, and Travel, Hospitality & Leisure. This broad industry focus allows them to cater to the specific needs and challenges faced by different sectors.
What delivery model does
Sourcefit
offer?
Sourcefit operates using an offshore delivery model, which means they provide services from locations outside of the client’s country, leveraging a global talent pool. This approach allows them to offer cost-effective solutions while maintaining high-quality service delivery. By utilizing remote teams, Sourcefit can align their operations with client needs across various time zones, ensuring seamless collaboration.
How many employees and/or seats does
Sourcefit
have?
Sourcefit employs between 501 and 1,000 professionals, demonstrating a robust workforce capable of supporting a wide range of client needs. This size allows them to maintain flexibility and scalability in their operations, adapting to the demands of different projects and industries.
Can
Sourcefit
be considered a good service provider for startups?
Can
Sourcefit
be considered a good service provider for SMBs?
Can
Sourcefit
be considered a good service provider for enterprises?
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