Sonnecto
Customer Experience and Contact Center
Sonnecto is a tech-driven outsourcing firm that provides customer experience and contact center solutions for the technology and SaaS sectors, known for its cost-effective service delivery and high-quality support.
Size
11-50
Private
1m-10m
Mission
To transform businesses by providing comprehensive assistance and tailored software solutions that enhance performance and processes.
About
Sonnecto offers customer experience and contact center solutions along with sales and lead-generation services for clients in the technology and SaaS sectors. The company operates using a blended delivery model and supports English-speaking markets across Europe and North America.
It is recognized for reducing client costs by 30-60% while maintaining exceptional service quality, with a highly educated team proficient in English and advanced technology integration.
Services
Sonnecto provides customer experience and contact center solutions, supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales, and technical support. These services cover both inbound and outbound channels, tailored to support client needs in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Billing & Invoicing
Lead Research & List Building
CRM Data Cleansing & Enrichment
Industries Served
The company serves clients in the technology and SaaS sectors. It has experience supporting various client types with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and effective communication.
Unique Stregths
Sonnecto is known for its tech-driven approach and ability to significantly reduce operational costs while delivering high-quality services. Its methodology combines agile practices with tailored software solutions, ensuring that clients benefit from strategic integrations and purposeful interactions that drive growth.
Delivery Footprint
Headquartered in Prishtina, Kosovo, the company operates using a blended delivery model. It serves clients across Europe and North America, with teams primarily working in remote environments, allowing for flexibility and responsiveness to client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Clients
No items found.
What's the main service provided by
Sonnecto
?
Sonnecto specializes in customer experience and contact center solutions, providing a variety of services tailored to meet client needs. Their offerings include inbound customer support, outbound telesales, technical support (Tier 1/2), billing and invoicing, lead research and list building, as well as CRM data cleansing and enrichment. This comprehensive range of services is designed to enhance customer engagement and streamline operational efficiency for businesses, particularly in the technology and SaaS sectors.
What additional services does
Sonnecto
provide?
When was
Sonnecto
founded?
Established in 2008, Sonnecto has been in operation for over 15 years. Since its inception, the company has grown and adapted to the changing landscapes of customer service and technology, establishing a strong presence in the industry.
What industry verticals does
Sonnecto
serve?
Sonnecto primarily serves clients in the Technology & SaaS sectors. Their focus on these industries allows them to tailor their services to meet the specific needs and challenges faced by businesses operating in these fast-paced and innovative environments.
What delivery model does
Sonnecto
offer?
Sonnecto employs a blended delivery model that combines both nearshore and offshore strategies. Nearshore services typically involve operations in nearby countries, allowing for closer cultural and time zone alignment, while offshore services may utilize teams located in more distant regions. This approach enables Sonnecto to provide flexible, cost-effective solutions that can be customized to meet the diverse needs of their clients.
How many employees and/or seats does
Sonnecto
have?
Sonnecto has a workforce ranging from 11 to 50 employees. This size positions them as a nimble and agile company, capable of providing personalized service while maintaining the expertise and resources necessary to meet client demands effectively.
Can
Sonnecto
be considered a good service provider for startups?
Sonnecto can be a beneficial service provider for startups, particularly those in the technology and SaaS sectors. With its focus on customer experience and contact center solutions, the company offers essential services that can help startups establish a strong customer base and streamline their operations. Their smaller size allows for more personalized attention, which is often crucial for new businesses looking to grow quickly and efficiently.
Can
Sonnecto
be considered a good service provider for SMBs?
Small and medium businesses may find Sonnecto to be an advantageous partner, as the company provides scalable services that can adapt to their evolving needs. With a diverse portfolio that includes sales, lead generation, and customer support, Sonnecto is well-equipped to support SMBs in enhancing customer engagement and operational efficiency, which are vital for growth and sustainability.
Can
Sonnecto
be considered a good service provider for enterprises?
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