Sonnecto specializes in providing customer experience and contact center solutions, which are essential for enhancing client interactions. Their service portfolio includes inbound customer support, outbound telesales and retention services, technical support at both Tier 1 and Tier 2 levels, as well as billing and invoicing assistance. Additionally, they offer lead research and list building, campaign management, social media management, email support, sales chat and live demonstrations, along with CRM data cleansing and enrichment to comprehensively meet the diverse needs of their clients.

In addition to their core offerings, Sonnecto provides a range of other services that enhance their clients' operational capabilities. These include back-office operations, IT infrastructure and managed services, as well as sales and lead-generation services, all designed to support businesses in achieving greater efficiency and effectiveness in their operations.

Sonnecto was established in 2018, marking its entry into the business process outsourcing industry. As of 2024, the company has been operational for six years, focusing on delivering innovative solutions tailored to the needs of its clients within the technology and SaaS sectors.

Sonnecto primarily serves clients in the Technology & SaaS sectors. This focus allows them to align their services with the specific requirements and technological platforms essential for businesses operating in these dynamic industries.

Sonnecto employs a blended delivery model that includes onshore, nearshore, and offshore services. Onshore refers to providing services from the same country as the client, nearshore involves service delivery from nearby countries, and offshore means operations are conducted from distant countries. This flexible approach enables Sonnecto to cater to a variety of client needs while optimizing costs and service efficiency.

Sonnecto operates with a small team, consisting of between one to ten employees. This compact workforce allows for a close-knit working environment where agility and personalized service can thrive, enabling them to deliver focused support to their clients.

For small and medium businesses, Sonnecto presents a solid option due to its flexible service offerings and commitment to operational efficiency. Their ability to deliver tailored solutions within a range of customer experience and back-office services allows SMBs to scale their operations effectively while maintaining a focus on cost management and quality service.

While Sonnecto is well-equipped to support small and medium businesses, their size may limit their capacity to serve large enterprises comprehensively. However, their ISO-certified processes and KPI-focused approach indicate a commitment to quality, making them a reliable partner for enterprises needing specialized support in customer experience and technical services.