Solvo
Customer Experience and Contact Center
Solvo Global is a leading provider of remote talent solutions that provides customer experience and contact center services for healthcare, energy, manufacturing, logistics, and technology sectors, known for its relationship-driven staffing approach and cost savings.
Size
1K-5K
Private
Mission
To provide talent solutions that exceed client expectations and deliver positive results.
About
Solvo Global offers customer experience and contact center services along with back-office operations and HR, recruitment, and payroll services for clients in healthcare, energy, manufacturing, logistics, and technology. The company operates using a nearshore model and supports North American businesses.
It is recognized for its unique talent replacement guarantee, with a commitment to client satisfaction and a focus on building long-term partnerships.
Services
Solvo Global provides customer experience and contact center services supported by back-office operations and HR, recruitment, and payroll services. These services include inbound customer support, claims processing, data entry, payroll processing, and onboarding administration, tailored to support client needs in various sectors.
Capabilities
Inbound Customer Support
Claims Processing
Data Entry & Data Processing
Payroll Processing
Onboarding Administration
Benefits Administration
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Customer & Marketing Analytics
Industries Served
The company serves clients in healthcare, energy, manufacturing, logistics, and technology. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and operational efficiency.
Unique Stregths
Solvo Global is known for its relationship-driven staffing approach, offering clients dedicated professionals who integrate seamlessly with their teams. Its operational practices include a talent replacement guarantee and no long-term contracts, which help deliver consistency and peace of mind.
Delivery Footprint
Headquartered in Medellín, Colombia, the company operates using a nearshore delivery model. It serves clients across North America, with teams working in remote environments to ensure alignment with client needs and time zones.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Energy & Utilities
Manufacturing & Industrial
Technology & SaaS
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Solvo
?
Solvo specializes in customer experience and contact center solutions, offering a comprehensive range of services tailored to meet client needs. Their main offerings include inbound customer support and claims processing, along with essential functions like data entry and payroll processing. Additionally, Solvo provides onboarding administration and benefits administration, ensuring that clients receive robust support across various operational areas.
What additional services does
Solvo
provide?
In addition to its primary focus on customer experience and contact center services, Solvo offers a variety of back-office operations. This includes HR recruitment and payroll services, which enhance their ability to support clients in managing their workforce and operational needs effectively.
When was
Solvo
founded?
Established in 2014, Solvo has been in operation for nearly a decade, providing innovative solutions in the customer experience and contact center space. The company's commitment to excellence has enabled it to grow and adapt to the evolving needs of its clients since its inception.
What industry verticals does
Solvo
serve?
Solvo caters to a diverse range of industries, including Healthcare & Life Sciences, Energy & Utilities, Manufacturing & Industrial, Logistics, Transport & Supply-Chain, as well as Technology & SaaS. This broad sector focus allows Solvo to tailor its services to meet the unique requirements and compliance standards of each industry.
What delivery model does
Solvo
offer?
Solvo employs a nearshore delivery model, which means they provide their services from locations close to their clients, ensuring better alignment with client time zones and improved communication. This approach allows for efficient collaboration, enabling Solvo to meet client expectations while maintaining operational effectiveness.
How many employees and/or seats does
Solvo
have?
Solvo boasts a workforce ranging from 1,000 to 5,000 employees, showcasing a robust team equipped to handle diverse client demands. This size enables the company to maintain flexibility while also leveraging a wealth of talent to provide high-quality services.
Can
Solvo
be considered a good service provider for startups?
Can
Solvo
be considered a good service provider for SMBs?
Can
Solvo
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.