SolutionCX
Customer Experience and Contact Center
SolutionCX is a dynamic BPO firm that provides customer experience management for diverse industries, known for its blend of boutique agility and global scale.
Size
51-200
Private
Mission
To deliver exceptional customer experiences and back-office solutions globally.
About
SolutionCX offers customer experience management along with back-office operations for clients in technology, finance, and creative sectors. The company operates using a hybrid delivery model and supports clients worldwide.
It is recognized for its commitment to innovation and operational excellence, with a dedicated team that creates tailored solutions to enhance customer satisfaction and efficiency.
Services
SolutionCX provides customer experience management supported by back-office operations and specific offerings such as data entry, bookkeeping, and technical support. These services cover various channels and are tailored to support client needs for enhanced business workflows and customer satisfaction.
Capabilities
Data Entry & Data Processing
Customer & Marketing Analytics
Web Development
Technical Support (Tier 1/2)
Inbound Customer Support
Industries Served
The company serves clients in technology, finance, and creative sectors. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
SolutionCX is known for its innovative approach and deep passion for people, offering clients customized strategies that enhance efficiency. Its approach includes leveraging cutting-edge technology combined with a personal touch, ensuring operational excellence and high-quality service delivery.
Delivery Footprint
Headquartered in Provo, Utah, the company operates using a hybrid nearshore/offshore delivery model. It serves clients across the globe, with teams working in remote environments tailored to client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Energy & Utilities
Clients
Verizon Express Store
What's the main service provided by
SolutionCX
?
SolutionCX specializes in delivering exceptional customer experience management, complemented by robust back-office operations. Their offerings include a wide range of services such as data entry and processing, customer and marketing analytics, web development, and tier 1/2 technical support. Additionally, they provide inbound customer support, ensuring that client needs are met across various channels for improved business workflows and enhanced customer satisfaction.
What additional services does
SolutionCX
provide?
In addition to their primary focus on customer experience management, SolutionCX also offers back-office operations. This includes services such as bookkeeping and various administrative tasks that support businesses in streamlining their operations and improving overall efficiency.
When was
SolutionCX
founded?
Established in 2023, SolutionCX is a relatively new player in the market, which gives it a fresh perspective and innovative approach to customer experience management and back-office solutions. As of 2024, the company has been in operation for just about a year, focusing on leveraging modern technology and tailored strategies to serve its clients effectively.
What industry verticals does
SolutionCX
serve?
SolutionCX serves clients primarily in the Technology & SaaS and Energy & Utilities sectors. Their expertise in these industries allows them to provide specialized services that are finely tuned to meet the unique requirements of businesses operating within these verticals.
What delivery model does
SolutionCX
offer?
SolutionCX employs a hybrid delivery model that combines nearshore and offshore approaches, allowing them to effectively serve clients across the globe. Nearshore services typically involve teams working from nearby locations, facilitating better communication and collaboration, while offshore services leverage cost-effective resources from distant locations. This versatile delivery method ensures that clients receive tailored support that aligns with their specific needs.
How many employees and/or seats does
SolutionCX
have?
With a workforce ranging between 51 and 200 employees, SolutionCX is positioned to provide personalized service while maintaining the capacity to scale operations as needed. This size allows them to be agile and responsive to client demands, making them well-equipped to handle various projects and challenges.
Can
SolutionCX
be considered a good service provider for startups?
Can
SolutionCX
be considered a good service provider for SMBs?
Can
SolutionCX
be considered a good service provider for enterprises?
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