Soluciones BPO
Customer Experience and Contact Center
Soluciones BPO is a Colombian company that provides customer experience and contact center solutions for industries such as energy, telecommunications, and healthcare, known for its tailored approach and advanced IP telephony integration.
Size
11-50
Private
Mission
About
Soluciones BPO offers customer experience and contact center solutions along with IP telephony services and technological integrations for clients in energy, telecommunications, healthcare, and retail. The company operates using a nearshore and onshore model and supports clients across Latin America and globally.
It is recognized for its personalized service delivery, with a strong emphasis on leveraging skilled personnel and advanced technology to meet specific client needs and business objectives.
Services
Soluciones BPO provides customer experience and contact center solutions, supported by IP telephony services and technological integrations. These services include inbound customer support, outbound telesales, live chat, email support, and help desk support. Each solution is tailored to enhance operational efficiency and customer satisfaction, addressing specific client needs and business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Customer & Marketing Analytics
CRM Data Cleansing & Enrichment
Accounts Receivable
Social Media Management
Campaign Management
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Industries Served
The company serves clients in energy, telecommunications, healthcare, non-profits, and retail. It has experience supporting diverse sectors with services aligned to industry-specific requirements, ensuring effective communication and operational support.
Unique Stregths
Soluciones BPO is known for its commitment to personalized service and operational excellence, offering clients a blend of skilled human talent and advanced technology. Its approach includes customized solutions and a focus on enhancing the corporate image of its clients, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in Medellín, Colombia, the company operates using a nearshore and onshore delivery model. It serves clients across Latin America and worldwide, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Energy & Utilities
Telecommunications & Media
Healthcare & Life Sciences
Non-Profit & NGOs
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Soluciones BPO
?
Soluciones BPO specializes in delivering exceptional customer experience and contact center solutions, integrating advanced IP telephony and technological services. Their offerings encompass a wide range of support options, including inbound customer assistance, outbound telesales and retention, live chat and messaging support, as well as email support. Additionally, they provide customer and marketing analytics, CRM data cleansing and enrichment, accounts receivable services, social media management, campaign management, technical support at both Tier 1 and Tier 2 levels, and quality assurance and monitoring, all designed to enhance operational efficiency and customer satisfaction.
What additional services does
Soluciones BPO
provide?
When was
Soluciones BPO
founded?
Founded in 2011, Soluciones BPO has been in operation for over 12 years. Since its establishment, the company has dedicated itself to providing customer experience solutions and contact center services, building a reputation for personalized service and operational excellence in the industry.
What industry verticals does
Soluciones BPO
serve?
Soluciones BPO serves a diverse array of industries, specifically focusing on Energy & Utilities, Telecommunications & Media, Healthcare & Life Sciences, Non-Profit & NGOs, and Retail & e-Commerce. This broad industry expertise allows the company to tailor its services to meet the unique needs of various sectors.
What delivery model does
Soluciones BPO
offer?
Soluciones BPO utilizes both nearshore and onshore delivery models to effectively serve its clients. Nearshore services involve providing support from a nearby location, allowing for similar time zones and cultural alignment, while onshore services are delivered from within the client's country. This dual approach ensures that clients receive high-quality support with the added benefits of geographical proximity and seamless communication.
How many employees and/or seats does
Soluciones BPO
have?
Soluciones BPO has a workforce size ranging from 11 to 50 employees. This compact team structure enables the company to maintain a personalized approach to service, fostering close relationships with clients and ensuring that their specific needs are met with agility and care.
Can
Soluciones BPO
be considered a good service provider for startups?
While Soluciones BPO is structured to support a variety of business sizes, its personalized service and adaptable solutions make it a viable option for startups. The company’s focus on customer experience and operational efficiency can help fledgling businesses establish a strong foundation in customer service without overwhelming them with complex processes, providing the necessary support as they grow.
Can
Soluciones BPO
be considered a good service provider for SMBs?
Soluciones BPO is well-suited for small and medium-sized businesses due to its flexible service offerings and commitment to scalability. The company’s diverse range of customer support services allows SMBs to enhance their operational capabilities without the need for significant upfront investment, making it easier for these businesses to adapt and grow in competitive markets.
Can
Soluciones BPO
be considered a good service provider for enterprises?
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