Solucenter International
Customer Experience and Contact Center
SoluCenter International is a leading provider of IT-enabled business services that provides customer experience and contact center solutions for various industries, known for its strategic nearshore delivery model.
Size
11-50
Private
1m-10m
Mission
To strengthen client earnings, improve operational efficiency, and secure long-term business success through comprehensive IT-enabled business process outsourcing services with a commitment to quality and customer satisfaction.
About
SoluCenter International offers customer experience and contact center solutions along with back-office operations for clients in diverse sectors. The company operates using a nearshore model and supports businesses across the U.S., Mexico, and Latin America.
It is recognized for its dual headquarters in San Diego and Tijuana, providing clients with high-quality services close to home while maintaining cost advantages.
Services
SoluCenter International provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, technical support (Tier 1/2), and outbound telesales & retention. These services cover various channels and are tailored to support clients' operational needs and enhance their earnings.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Industries Served
The company serves clients across multiple industries, leveraging its expertise to meet the demands of businesses needing customer service and technical support. It has experience supporting a range of client types, ensuring alignment with industry-specific requirements.
Unique Stregths
SoluCenter International is known for its strategic nearshore delivery model, offering clients the benefits of proximity and cultural affinity. Its approach includes a commitment to exceeding customer expectations through maximum ease, access, and control, which helps deliver consistent quality at scale.
Delivery Footprint
Headquartered in Tijuana, Mexico, the company operates using a nearshore delivery model. It serves clients across North America and Latin America, with teams working in hybrid environments tailored to client needs.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
Solucenter International
?
Solucenter International specializes in providing comprehensive customer experience and contact center solutions, along with essential back-office operations. Their offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, as well as outbound telesales and retention services. This diverse range of services is designed to address the operational needs of clients across various industries, ensuring enhanced customer satisfaction and improved business outcomes.
What additional services does
Solucenter International
provide?
When was
Solucenter International
founded?
Established in 2017, Solucenter International has been operating for approximately seven years. Since its inception, the company has focused on delivering exceptional business process outsourcing services, positioning itself as a reliable partner for clients seeking to enhance their customer experience and operational efficiency.
What industry verticals does
Solucenter International
serve?
What delivery model does
Solucenter International
offer?
Solucenter International utilizes a nearshore delivery model, which means it provides services from a nearby location, in this case, Mexico, to clients primarily in the United States and Latin America. This model offers several advantages, including cultural affinity and reduced logistical challenges, allowing for improved communication and collaboration while still benefiting from cost efficiencies typically associated with offshore operations.
How many employees and/or seats does
Solucenter International
have?
SoluCenter International has a workforce of between 11 and 50 employees. This size allows for a personalized approach to service delivery, ensuring that clients receive dedicated attention and tailored solutions that meet their specific needs.
Can
Solucenter International
be considered a good service provider for startups?
Solucenter International can be a suitable service provider for startups, particularly those looking for personalized customer support and efficient operational solutions. With a focus on customer experience and a flexible service portfolio, the company is well-equipped to help emerging businesses establish their customer service frameworks without overwhelming them with costs typically associated with larger providers.
Can
Solucenter International
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), Solucenter International presents a favorable option due to its scalable service offerings and commitment to enhancing operational efficiency. The company's nearshore delivery model ensures that SMBs can access high-quality services at competitive rates, helping them grow while maintaining high standards of customer satisfaction.
Can
Solucenter International
be considered a good service provider for enterprises?
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