Solução Contact Center Lda
Customer Experience and Contact Center
VMD is a dynamic company that provides comprehensive Contact Center solutions for technology and telecommunications sectors, known for its commitment to compliance and client-centric service.
Size
Private
Mission
About
VMD offers comprehensive Contact Center solutions along with customer engagement services for clients in technology and telecommunications. The company operates using an onshore model and supports businesses across Brazil and Portugal.
It is recognized for its strong adherence to ethical practices, with a focus on delivering precise and reliable services that adapt to client needs.
Services
VMD provides comprehensive Contact Center solutions supported by customer engagement services. These services include inbound customer support, outbound telesales, and social media customer care, covering multiple communication channels tailored to enhance client interactions and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Industries Served
The company serves clients in technology and telecommunications. It has experience supporting various businesses with services aligned to industry-specific requirements, ensuring effective communication and customer support.
Unique Stregths
VMD is known for its commitment to compliance and ethical business practices, offering clients reliable and transparent service. Its approach includes a rigorous Code of Conduct and dedicated compliance officers, which help deliver consistent quality and operational integrity.
Delivery Footprint
Headquartered in São Paulo, Brazil, the company operates using an onshore delivery model. It serves clients across Brazil and Portugal, with teams working locally to ensure responsiveness and alignment with regional market needs.
Certifications
No items found.
Verticals
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Solução Contact Center Lda
?
Solução Contact Center Lda specializes in delivering comprehensive customer experience solutions through its contact center services. The primary focus is on customer engagement, which encompasses inbound customer support, outbound telesales, and social media customer care, ensuring a multi-channel approach to enhance client interactions and operational efficiency.
What additional services does
Solução Contact Center Lda
provide?
In addition to its main contact center offerings, Solução Contact Center Lda also provides back-office operations. This additional service capability allows the company to support clients with various administrative and operational tasks, further enhancing its value proposition and service portfolio.
When was
Solução Contact Center Lda
founded?
Solução Contact Center Lda was established in 2019, making it a relatively young player in the contact center industry. With approximately five years of experience, the company has quickly developed a reputation for its commitment to quality and ethical service delivery.
What industry verticals does
Solução Contact Center Lda
serve?
Solução Contact Center Lda primarily serves clients in the Technology & SaaS and Telecommunications & Media sectors. This focus allows the company to tailor its services to meet the unique demands and challenges of these rapidly evolving industries.
What delivery model does
Solução Contact Center Lda
offer?
Solução Contact Center Lda utilizes an onshore delivery model, meaning that all operations are conducted within the same country as its clients. This approach allows for improved communication, greater responsiveness, and a better understanding of local market dynamics, ensuring that clients receive personalized and effective service.
How many employees and/or seats does
Solução Contact Center Lda
have?
Can
Solução Contact Center Lda
be considered a good service provider for startups?
Solução Contact Center Lda may be a suitable service provider for startups, particularly those in the technology and telecommunications sectors. With a dedication to ethical practices and a focus on customer engagement, the company can help emerging businesses establish a solid customer support foundation. Startups can benefit from its flexible service offerings designed to adapt to evolving needs.
Can
Solução Contact Center Lda
be considered a good service provider for SMBs?
For small and medium businesses, Solução Contact Center Lda presents a strong option due to its scalable service capabilities and commitment to delivering quality support. The company's experience in customer engagement can significantly assist SMBs in enhancing their customer service operations, helping them grow and navigate market challenges effectively.
Can
Solução Contact Center Lda
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.