Solix specializes in delivering exceptional customer experience and contact center services, complemented by robust analytics and data solutions. Their offerings encompass a range of sub-services including inbound customer support, live chat and messaging assistance, as well as risk and fraud analytics. This comprehensive approach ensures they meet diverse client needs, particularly in areas such as eligibility processing and program management, utilizing various communication channels effectively.

In addition to its primary focus on customer experience and contact center services, Solix also provides advanced analytics and data solutions. Their expertise extends to areas such as data quality and governance, business intelligence and dashboarding, and disaster recovery and backup services. This extended service portfolio enables them to support clients with comprehensive solutions tailored to their specific operational needs.

Established in 1991, Solix has been operating for over 30 years. Since its inception, the company has evolved to become a key player in the business process outsourcing sector, focusing on enhancing customer experiences and streamlining operations for its clients.

Solix serves a diverse array of industries, including Government & Public Sector, Healthcare & Life Sciences, Energy & Utilities, Banking & Financial Services, and Telecommunications & Media. This broad industry focus allows them to tailor their services to meet the specific demands and regulatory requirements of each sector.

Solix utilizes an onshore delivery model, which means that their services are provided from within the United States. This approach allows for closer collaboration with clients, ensuring better communication and adherence to local regulations. By operating onshore, Solix can maintain high standards of service quality and responsiveness, which are crucial for effective business process management.

Solix employs between 201 and 500 people, indicating a workforce that is sizable enough to handle significant client demands while also providing a personalized, client-focused service experience. This employee range reflects a balanced operational capacity suitable for both medium and large projects.

Solix presents a strong option for small and medium businesses (SMBs) seeking reliable customer experience solutions. Their scalable service offerings and experience in various industries allow them to provide tailored support that can grow alongside SMBs. Additionally, their focus on efficiency and cost reduction can be particularly beneficial for smaller organizations looking to optimize their operations without compromising quality.

For enterprises and large organizations, Solix stands out as a reliable service provider due to its extensive experience and ability to handle complex program management. Their onshore delivery model ensures high-quality service and compliance with local regulations. Moreover, their expertise in analytics and data solutions positions them well to support large-scale operations that demand sophisticated and integrated business process solutions.