Sofinord
Customer Experience and Contact Center
Groupe SOFINORD is a family-owned French company that provides customer experience and contact center services for the travel, hospitality & leisure and real estate & property management sectors, known for its commitment to client-focused service and operational excellence.
Size
201-500
Private
Mission
About
Groupe SOFINORD offers customer experience and contact center services along with event and webinar support for clients in the travel, hospitality & leisure and real estate & property management sectors. The company operates using an onshore and nearshore model and supports a diverse range of clients across Europe.
It is recognized for its strong family ownership structure, which allows for prioritizing client relationships and reinvesting in continuous improvement and innovation throughout the organization.
Services
Groupe SOFINORD provides customer experience and contact center services, supported by event and webinar support. These services cover various channels and are tailored to support client needs in enhancing customer interactions and operational efficiency.
Capabilities
Event & Webinar Support
HRIS Management
Industries Served
The company serves clients in the travel, hospitality & leisure and real estate & property management sectors. It has experience supporting a wide range of clients with services aligned to industry-specific requirements, ensuring high-quality service delivery.
Unique Stregths
Groupe SOFINORD is known for its commitment to client-focused service and operational excellence, offering clients a strong foundation for sustainable growth. Its approach includes a focus on continuous improvement and professional development, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in France, the company operates using an onshore and nearshore delivery model. It serves clients across Europe, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Real Estate & Property Management
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Sofinord
?
Sofinord specializes in delivering exceptional customer experience and contact center services. In addition to these core offerings, the company provides support for events and webinars, ensuring that clients receive comprehensive assistance tailored to their specific needs. This combination of services helps enhance customer interactions while promoting operational efficiency across various channels.
What additional services does
Sofinord
provide?
When was
Sofinord
founded?
Sofinord was established in 1974, making it a company with nearly 50 years of experience in the industry. This long-standing history reflects the organization's commitment to evolving alongside its clients and the market, ensuring it remains a relevant and trusted partner in customer experience and contact center services.
What industry verticals does
Sofinord
serve?
Sofinord serves a diverse array of sectors, specifically focusing on the travel, hospitality & leisure, and real estate & property management industries. This targeted approach enables the company to deliver tailored services that meet the unique demands and expectations of clients within these verticals.
What delivery model does
Sofinord
offer?
Sofinord adopts an onshore and nearshore delivery model, allowing it to efficiently cater to clients across Europe. The onshore model involves providing services from within the client's country, ensuring effective communication and cultural alignment, while the nearshore model leverages nearby countries for cost-effective solutions without compromising service quality.
How many employees and/or seats does
Sofinord
have?
Sofinord has a workforce comprising between 201 and 500 employees. This size allows the company to maintain a robust operational capacity while fostering a close-knit environment conducive to client-focused service delivery.
Can
Sofinord
be considered a good service provider for startups?
Sofinord can be a suitable service provider for startups, especially those in the travel, hospitality, and real estate sectors. With their extensive experience and tailored approach to customer experience, startups can benefit from Sofinord's expertise in establishing effective customer interactions from the outset. Moreover, the company's flexible delivery models provide startups with options that can scale as they grow.
Can
Sofinord
be considered a good service provider for SMBs?
Sofinord is well-positioned to support small and medium businesses (SMBs) looking for reliable customer experience services. Their robust service portfolio, combined with a commitment to client relationships, allows SMBs to enhance their customer interactions without the need for extensive in-house resources. The scalability of Sofinord's offerings makes it an attractive option for SMBs aiming for growth and operational efficiency.
Can
Sofinord
be considered a good service provider for enterprises?
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