Snt Group
Customer Experience and Contact Center
SNT Group is a UK-based outsourcing firm that provides integrated BPO solutions for retail, logistics, and travel sectors, known for its comprehensive customer support services.
Size
11-50
Private
Mission
About
SNT Group offers customer experience and contact center services along with back-office operations for clients in retail, logistics, transport, and travel. The company operates using an offshore and nearshore delivery model and supports various sectors.
It is recognized for its integrated service offerings, with a strong focus on customer relationship management and technical support that ensures high-quality service delivery.
Services
SNT Group provides integrated Business Process Outsourcing (BPO) solutions supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, and technical support. These services cover various channels including voice, email, and live chat, and are tailored to support client needs in customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Customer & Marketing Analytics
Sales Enablement Content
Multilingual Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Content Moderation
Industries Served
The company serves clients in retail, logistics, transport, and travel. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring a seamless integration into existing workflows.
Unique Stregths
SNT Group is known for its comprehensive service portfolio, offering clients a blend of customer support and operational services. Its approach includes a commitment to quality assurance and continuous improvement, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in the UK, the company operates using an offshore and nearshore delivery model. It serves clients across various regions, with teams working in flexible environments to meet diverse client needs.
Certifications
ISO 18295
ISO 27001
Verticals
Retail & e-Commerce
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Snt Group
?
Snt Group specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings encompass a wide range of services, including inbound customer support, outbound telesales and retention, as well as technical support across various channels like voice, email, and live chat. Additionally, they provide customer and marketing analytics, sales enablement content, multilingual support, and CX consulting, ensuring a comprehensive approach to enhancing client engagement and operational efficiency.
What additional services does
Snt Group
provide?
When was
Snt Group
founded?
Established in 2002, Snt Group has been operating for over two decades. Since its inception, the company has focused on providing tailored business process outsourcing services, continually evolving to meet the changing needs of its clients and the market.
What industry verticals does
Snt Group
serve?
Snt Group serves a diverse set of industries, specifically focusing on retail & e-Commerce, logistics, transport & supply-chain, and travel. Their expertise in these sectors allows them to offer specialized services that align closely with the unique requirements of each industry.
What delivery model does
Snt Group
offer?
Snt Group employs both offshore and nearshore delivery models to enhance service efficiency and flexibility. Offshore delivery refers to services provided from a different geographical location, which can lead to cost savings and access to a broader talent pool, while nearshore delivery involves working with teams in nearby countries, often resulting in better collaboration and cultural alignment. This hybrid approach enables Snt Group to meet varied client needs effectively.
How many employees and/or seats does
Snt Group
have?
Snt Group has a workforce comprising between 11 and 50 employees. This size allows for a close-knit team environment, fostering collaboration and personalized service delivery while still being capable of managing a range of client projects.
Can
Snt Group
be considered a good service provider for startups?
Snt Group can be a suitable service provider for startups, particularly those in need of customer support and engagement solutions. With a flexible delivery model and a diverse range of services, startups can benefit from Snt Group's expertise without the overhead of large-scale operations. Their commitment to tailored solutions can help new businesses establish a strong customer relationship from the outset.
Can
Snt Group
be considered a good service provider for SMBs?
Snt Group is well-positioned to support small and medium-sized businesses. Their comprehensive service portfolio allows for scalability, enabling SMBs to enhance their customer engagement and operational efficiency. The company’s experience in various sectors ensures that they can provide the necessary support that aligns with the growth trajectories of smaller enterprises.
Can
Snt Group
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.