SnappyCX
Customer Experience and Contact Center
SnappyCX is a boutique BPO firm that provides customer experience and contact center solutions for retail, e-commerce, technology, and logistics sectors, known for its rapid onboarding and flexible service offerings.
Size
11-50
Private
Mission
To empower growth through seamless outsourcing.
About
SnappyCX offers customer experience and contact center solutions along with back-office operations and marketing operations for clients in retail, e-commerce, technology, and logistics. The company operates using a hybrid delivery model and supports businesses of all sizes.
It is recognized for its ability to reduce operational costs by up to 70%, with a focus on providing skilled experts and 24/7 support to ensure seamless integration with client operations.
Services
SnappyCX provides customer experience and contact center solutions supported by back-office operations and marketing operations. These services include inbound customer support, live chat and messaging support, data entry and data processing, order management and fulfillment, billing and invoicing, and procurement administration. Each solution is tailored to support various business functions, ensuring efficient handling of customer interactions and operational tasks.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Data Entry & Data Processing
Order Management & Fulfilment
Billing & Invoicing
Procurement Administration
Inventory Management Support
Customer & Marketing Analytics
Campaign Management
Industries Served
The company serves clients in retail, e-commerce, technology, and logistics. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements and technology platforms, ensuring compatibility with diverse operational needs.
Unique Stregths
SnappyCX is known for its flexible service offerings and no lock-in contracts, allowing clients to scale their teams as needed without long-term commitments. Its approach includes continuous training for agents and transparent pricing, which helps deliver exceptional customer experiences consistently.
Delivery Footprint
Headquartered in Dallas, USA, the company operates using a hybrid delivery model. It serves clients across various geographies, with teams working in remote environments to provide 24/7 support and meet the demands of global businesses.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
SnappyCX
?
SnappyCX specializes in providing comprehensive customer experience and contact center solutions. Their main offerings include inbound customer support, live chat and messaging support, data entry and processing, order management and fulfillment, as well as billing and invoicing. Additionally, they excel in procurement administration and inventory management support, ensuring efficient handling of customer interactions and operational tasks tailored to meet diverse business needs.
What additional services does
SnappyCX
provide?
In addition to their primary offerings, SnappyCX provides a range of other services, which include back-office operations and marketing operations. These additional capabilities further enhance their ability to support clients in managing various operational tasks efficiently.
When was
SnappyCX
founded?
Established in 2023, SnappyCX is a relatively new player in the BPO sector, having been in business for just over a year. Despite its short history, the company has quickly positioned itself as a provider of innovative outsourcing solutions aimed at enhancing customer experiences for various industries.
What industry verticals does
SnappyCX
serve?
SnappyCX serves a diverse range of industries, including Retail & e-Commerce, Technology & SaaS, and Logistics, Transport & Supply-Chain. This broad industry focus allows them to tailor their services to meet the specific needs of businesses across different sectors.
What delivery model does
SnappyCX
offer?
SnappyCX employs a hybrid delivery model that combines onshore and offshore strategies. This approach enables the company to leverage the advantages of both local and international teams, ensuring seamless service delivery and 24/7 support to meet the varying demands of their global clientele.
How many employees and/or seats does
SnappyCX
have?
With a workforce ranging from 11 to 50 employees, SnappyCX is positioned as a small to medium-sized company. This size allows them to maintain a close-knit operational structure while being agile enough to adapt to the specific needs of their clients.
Can
SnappyCX
be considered a good service provider for startups?
SnappyCX can be a suitable service provider for startups, particularly those looking for flexible and scalable solutions. With a focus on customer experience and a hybrid delivery model, the company can adapt to the evolving needs of new businesses, providing essential support as they grow without overwhelming commitments.
Can
SnappyCX
be considered a good service provider for SMBs?
SnappyCX is well-equipped to support small and medium-sized businesses (SMBs), thanks to its flexible service offerings and no long-term contracts. This adaptability allows SMBs to scale their operations as needed, making it easier for them to manage costs while enhancing their customer service capabilities.
Can
SnappyCX
be considered a good service provider for enterprises?
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