SMITHAI
Customer Experience and Contact Center
Smith.ai is a BPO company that provides customer experience and contact center services for law firms and professional service providers, known for its hybrid AI and human approach to client engagement.
Size
51-200
Private
Mission
To build an employee-centric culture that values transparency, inclusiveness, and engagement.
About
Smith.ai offers customer experience and contact center services along with 24/7 live receptionist and AI-powered web chat for clients in law firms and professional services. The company operates using an onshore delivery model and supports North American businesses.
It is recognized for its 99.7% accuracy rate and employee-centric culture, with over 3,000 businesses trusting its services.
Services
Smith.ai provides customer experience and contact center services supported by 24/7 live receptionist and AI-powered web chat. These services include inbound customer support, lead intake, and outbound telesales, tailored to support businesses in managing high call volumes and enhancing customer engagement.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Outbound Telesales & Retention
Industries Served
The company serves clients in law firms and professional service providers. It has experience supporting businesses that require efficient lead capture and client engagement, ensuring a seamless integration of AI and human services.
Unique Stregths
Smith.ai is known for its hybrid AI and human approach, offering clients a blend of technology and personalized service. Its operational practices include real-time call transcription and spam call blocking, which help deliver consistent and reliable support at scale.
Delivery Footprint
Headquartered in North America, the company operates using an onshore delivery model. It serves clients across various regions in the U.S., with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Non-Profit & NGOs
Government & Public Sector
Clients
No items found.
What's the main service provided by
SMITHAI
?
SMITHAI specializes in customer experience and contact center solutions, providing a comprehensive range of services designed to enhance client interactions. Their offerings include inbound customer support, live chat and messaging assistance, as well as outbound telesales and retention strategies. This multifaceted approach ensures that businesses can effectively manage customer inquiries and maintain engagement across various channels.
What additional services does
SMITHAI
provide?
When was
SMITHAI
founded?
Founded in 2015, SMITHAI has been operational for approximately nine years. The company was established to address the growing need for efficient customer service solutions, particularly in the context of law firms and professional services. Over the years, it has built a reputation for delivering high-quality support and innovative service delivery.
What industry verticals does
SMITHAI
serve?
SMITHAI focuses on serving clients in specific sectors, particularly Non-Profit & NGOs and Government & Public Sector. This targeted approach allows them to tailor their services to meet the unique needs and challenges faced by organizations within these verticals, ensuring effective and relevant support.
What delivery model does
SMITHAI
offer?
SMITHAI employs a hybrid delivery model that combines onshore and multi-shore resources to optimize service distribution. An onshore delivery model means that the majority of operations are conducted within the same country as the clients, ensuring closer oversight and communication. This approach not only enhances responsiveness but also leverages local knowledge to better serve clients across North America.
How many employees and/or seats does
SMITHAI
have?
SMITHAI has a workforce ranging from 51 to 200 employees, which positions it as a mid-sized company. This size enables them to offer personalized service while maintaining the capacity to handle significant volumes of client interactions effectively.
Can
SMITHAI
be considered a good service provider for startups?
Can
SMITHAI
be considered a good service provider for SMBs?
SMITHAI is well-suited for small and medium businesses seeking reliable customer support solutions. With a flexible service portfolio that includes inbound support, live chat, and outbound sales, SMITHAI can adapt to the specific needs of growing companies. Their employee-centric culture and onshore delivery model further enhance their ability to provide personalized and responsive service, making them an ideal partner for SMBs looking to scale their customer engagement efforts.
Can
SMITHAI
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.