Smiles On Demand Outsourcing
Customer Experience and Contact Center
Smiles On Demand Outsourcing is a premier BPO provider that delivers customer experience and contact center solutions for hospitality, e-commerce, healthcare, and technology sectors, known for its people-first approach and operational excellence.
Size
201-500
Private
Mission
To create a positive environment that fosters satisfaction among employees, customers, and results.
About
Smiles On Demand Outsourcing offers customer experience and contact center solutions along with back-office operations for clients in hospitality, e-commerce, healthcare, and technology. The company operates using an offshore model and supports small to medium-sized businesses in English-speaking markets.
It is recognized for its high-quality service and flexibility, with a dedicated team of expertly trained agents committed to client success.
Services
Smiles On Demand Outsourcing provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, appointment setting, and data entry. These services cover various channels and are tailored to support client needs in enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Appointment Setting
Data Entry & Data Processing
Content Moderation
Quality Assurance & Monitoring
Industries Served
The company serves clients in hospitality, e-commerce, healthcare, and technology sectors. It has experience supporting small to medium-sized businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Smiles On Demand is known for its people-first approach, offering clients customizable and cost-effective solutions. Its approach includes a focus on employee well-being, which leads to higher productivity and exceptional customer service, helping deliver consistency at scale.
Delivery Footprint
Headquartered in Dumaguete City, Philippines, the company operates using an offshore delivery model. It serves clients across multiple English-speaking countries, with teams working in remote environments to provide 24/7 coverage.
Certifications
No items found.
Verticals
Retail & e-Commerce
Healthcare & Life Sciences
Technology & SaaS
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Smiles On Demand Outsourcing
?
Smiles On Demand Outsourcing specializes in delivering customer experience and contact center solutions, underpinned by a range of back-office operations. Their offerings include inbound customer support, appointment setting, data entry and processing, content moderation, as well as quality assurance and monitoring. This diverse service lineup is designed to enhance customer satisfaction and operational efficiency for their clients.
What additional services does
Smiles On Demand Outsourcing
provide?
In addition to their primary customer experience and contact center solutions, Smiles On Demand Outsourcing also offers back-office operations. This expanded service portfolio allows them to support clients with various administrative and operational tasks, enhancing overall efficiency and effectiveness.
When was
Smiles On Demand Outsourcing
founded?
Founded in 2012, Smiles On Demand Outsourcing has been in operation for over 11 years, establishing itself as a reliable partner for businesses seeking customer experience solutions. The company's longevity in the industry speaks to its commitment to excellence and adaptability in a competitive market.
What industry verticals does
Smiles On Demand Outsourcing
serve?
Smiles On Demand Outsourcing serves a variety of industries, including Travel, Hospitality & Leisure, Retail & e-Commerce, Healthcare & Life Sciences, and Technology & SaaS. This diverse industry focus allows them to cater to the specific needs and demands of clients across different sectors.
What delivery model does
Smiles On Demand Outsourcing
offer?
The company employs an offshore delivery model, which means they provide their services from locations outside the client's home country. This approach allows Smiles On Demand Outsourcing to offer competitive pricing and access to a skilled workforce, while ensuring that clients receive support around the clock.
How many employees and/or seats does
Smiles On Demand Outsourcing
have?
Smiles On Demand Outsourcing has a workforce comprising between 201 to 500 employees. This size enables the company to maintain a dedicated team that can deliver high-quality service while remaining agile enough to adapt to client needs.
Can
Smiles On Demand Outsourcing
be considered a good service provider for startups?
Can
Smiles On Demand Outsourcing
be considered a good service provider for SMBs?
Smiles On Demand Outsourcing is particularly well-suited for small and medium-sized businesses. Their flexible service offerings and commitment to high-quality customer support enable these businesses to scale operations efficiently. The company’s focus on understanding the unique challenges faced by SMBs ensures that they can provide tailored solutions that drive growth and enhance customer satisfaction.
Can
Smiles On Demand Outsourcing
be considered a good service provider for enterprises?
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