SMC BPO
Customer Experience and Contact Center
SMCBPO is a bilingual outsourcing provider that provides customer experience and contact center solutions for various industries, known for its commitment to data security and client-centric service.
Size
51-200
Private
Mission
To empower clients by alleviating common business challenges.
About
SMCBPO offers customer experience and contact center solutions along with back-office operations for clients in financial services, healthcare, e-commerce, and technology. The company operates using an onshore delivery model and supports international clients targeting English and Mandarin-speaking markets.
It is recognized for its bilingual workforce and robust data protection measures, ensuring high-quality service and confidentiality for all client communications.
Services
SMCBPO provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, multilingual support, and live chat assistance. These services cover various communication channels and are tailored to support clients' needs for efficient customer engagement and operational management.
Capabilities
Inbound Customer Support
Multilingual Support
Live Chat & Messaging Support
Social Media Customer Care
Email Support
Technical Support (Tier 1/2)
Billing & Invoicing
Industries Served
The company serves clients in financial services, healthcare, e-commerce, and technology. It has experience supporting startups, SMEs, and multinational corporations with services aligned to industry-specific requirements and compliance with data protection regulations.
Unique Stregths
SMCBPO is known for its bilingual teams and commitment to data security, offering clients flexible and responsive service. Its approach includes robust data protection measures and a client-centric focus, which help deliver consistent support tailored to evolving business needs.
Delivery Footprint
Headquartered in Singapore, the company operates using an onshore delivery model. It serves clients across the Asia-Pacific region, with teams working in hybrid environments to meet diverse client requirements.
Certifications
ICAEW
ACCA
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Clients
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What's the main service provided by
SMC BPO
?
SMC BPO specializes in delivering exceptional customer experience and contact center solutions, complemented by robust back-office operations. Their service offerings include inbound customer support, multilingual assistance, live chat and messaging support, social media customer care, email support, technical support at both Tier 1 and Tier 2 levels, as well as billing and invoicing services. This diverse array of services is designed to enhance client engagement and streamline operational efficiency.
What additional services does
SMC BPO
provide?
In addition to its core offerings in customer experience and contact center solutions, SMC BPO also provides back-office operations. These supplementary services enhance their ability to support clients with various administrative and operational tasks, allowing businesses to focus on their core competencies while relying on SMC BPO for essential support functions.
When was
SMC BPO
founded?
Founded in 2014, SMC BPO has been operating for approximately 10 years. Since its inception, the company has focused on providing high-quality business process outsourcing solutions, catering to various industry needs while ensuring a commitment to client satisfaction and data security.
What industry verticals does
SMC BPO
serve?
SMC BPO serves a diverse range of industries, including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, and Technology & SaaS. This broad sector focus allows them to tailor their services to meet the unique requirements and compliance standards of each industry.
What delivery model does
SMC BPO
offer?
SMC BPO utilizes an onshore and nearshore delivery model to provide its services. Onshore delivery refers to operations conducted within the same country as the client, ensuring closer communication and cultural alignment. Nearshore delivery, on the other hand, involves working with teams located in nearby countries, which can offer cost advantages and similar time zones. This strategic approach enables SMC BPO to meet diverse client needs effectively.
How many employees and/or seats does
SMC BPO
have?
SMC BPO employs between 51 to 200 individuals, positioning itself as a medium-sized company. This workforce size allows for a balance between personalized service and the capacity to handle significant client demands, ensuring both quality and responsiveness.
Can
SMC BPO
be considered a good service provider for startups?
Can
SMC BPO
be considered a good service provider for SMBs?
Can
SMC BPO
be considered a good service provider for enterprises?
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