SmartPA specializes in back-office operations, offering a range of virtual assistant services designed to enhance productivity and streamline administrative tasks. Their service portfolio includes data entry and processing, document indexing and digitization, claims processing, billing and invoicing, procurement administration, record management, talent sourcing and screening, onboarding administration, payroll processing, HRIS management, and legal process outsourcing. This comprehensive suite of services is tailored to meet the diverse needs of their clients in various sectors.

SmartPA was established in 2009, and as of 2024, the company has been successfully operating for 15 years. Since its inception, SmartPA has grown and evolved, focusing on providing exceptional back-office support and virtual assistance to clients across multiple industries.

SmartPA caters to a variety of industries, including Banking & Financial Services, Travel, Hospitality & Leisure, and Non-Profit & NGOs. Their expertise in these sectors allows them to offer tailored solutions that meet the unique needs and challenges faced by organizations within these markets.

SmartPA utilizes a flexible delivery model that includes work-from-home and virtual solutions, as well as offshore and nearshore options. This means they can provide support remotely, allowing for both cost-effective and scalable services. The offshore model refers to teams working from different countries, while nearshore implies a focus on neighboring regions. This approach ensures that SmartPA can meet diverse client needs effectively, regardless of geographical location.

SmartPA has a workforce size ranging from 51 to 200 employees. This size allows them to maintain a dedicated and passionate team, ensuring that they can provide high-quality support and services to their clients.

SmartPA is well-positioned to support small and medium businesses (SMBs) with its comprehensive range of services and flexible delivery options. Their ability to tailor solutions to fit the specific needs of SMBs helps these organizations enhance productivity and reduce costs. Furthermore, the dedication to ethical practices and female empowerment within the company fosters a trustworthy partnership, making SmartPA a reliable choice for SMBs aiming for growth.

While SmartPA primarily focuses on providing services to small and medium businesses, their robust service offerings and commitment to quality can also appeal to enterprises seeking reliable back-office support. The company’s experience in various industries, coupled with its flexible delivery model, allows it to cater to larger organizations in need of streamlined operations. However, enterprises with complex needs may require more extensive capabilities, which should be considered when evaluating SmartPA's suitability as a service provider.