Smartelia
Back-Office Operations
Smartelia is an outsourcing and offshoring consulting company that provides back-office operations for small and medium-sized enterprises, known for its trusted and qualified virtual assistants.
Size
51-200
Private
10m-50m
Mission
To deliver trusted and qualified virtual assistants who optimize workflows, engage customers effectively, and support business growth.
About
Smartelia offers back-office operations along with customer experience and contact center services for clients in various sectors. The company operates using a work-from-home/virtual model and supports small and medium enterprises.
It is recognized for its experienced team of virtual assistants, with a focus on enhancing productivity and operational efficiency.
Services
Smartelia provides back-office operations supported by customer experience and contact center services, as well as marketing operations. These services include data entry and processing, market and competitive intelligence, campaign management, content creation and localization, and social media management. Each solution is tailored to support the specific needs of small and medium-sized enterprises, enhancing their operational efficiency.
Capabilities
Data Entry & Data Processing
Market & Competitive Intelligence
Campaign Management
Content Creation & Localisation
Social Media Management
Industries Served
The company serves clients in various sectors, focusing primarily on small and medium enterprises. It has experience supporting businesses with services aligned to their operational requirements, ensuring that clients can focus on their core activities while Smartelia manages essential tasks.
Unique Stregths
Smartelia is known for its trusted and qualified virtual assistants, offering clients a reliable extension of their teams. Its approach includes rapid deployment of services, often operational within 72 hours, which helps deliver consistency and efficiency at scale.
Delivery Footprint
Headquartered in Belgium, with a noted presence in Quebec, Canada, the company operates using a work-from-home/virtual delivery model. It serves clients across various regions, adapting to their specific needs and providing flexible support hours.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Smartelia
?
Smartelia specializes in back-office operations, offering a range of services designed to enhance business efficiency. Their expertise includes critical functions such as data entry and processing, market and competitive intelligence, campaign management, content creation and localization, and social media management. Each service is customized to meet the specific needs of small and medium-sized enterprises, ensuring that businesses can effectively manage their essential tasks while optimizing workflows.
What additional services does
Smartelia
provide?
When was
Smartelia
founded?
Smartelia was established in 2012, marking over a decade of service in the business process outsourcing industry. Since its inception, the company has focused on providing back-office and customer experience services, positioning itself as a reliable partner for various sectors, particularly for small and medium enterprises.
What industry verticals does
Smartelia
serve?
What delivery model does
Smartelia
offer?
Smartelia employs a work-from-home or virtual delivery model, allowing for flexibility and efficiency in service provision. This approach means that their teams can operate from various locations, catering to clients' needs regardless of geographical boundaries. By leveraging technology, Smartelia ensures rapid deployment of services and responsive support, which is especially beneficial for businesses requiring scalable solutions.
How many employees and/or seats does
Smartelia
have?
Smartelia has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a balance between personalized service and operational capability, ensuring that clients receive dedicated attention while benefiting from the expertise of a well-rounded team.
Can
Smartelia
be considered a good service provider for startups?
Can
Smartelia
be considered a good service provider for SMBs?
Smartelia is particularly well-suited for small and medium businesses, as its services are tailored to meet the unique challenges these enterprises face. With a focus on enhancing productivity and operational efficiency, Smartelia provides flexible solutions that allow SMBs to concentrate on their core operations while outsourcing essential tasks. The company’s experienced virtual assistants are capable of rapidly integrating into clients’ workflows, making them a valuable partner for growth.
Can
Smartelia
be considered a good service provider for enterprises?
While Smartelia primarily serves small and medium enterprises, it may also offer value to larger organizations seeking reliable support for specific back-office functions. However, due to its size and service delivery model, enterprises might find that their needs for extensive scalability and specialized services could be better met by larger BPO providers with a broader range of certifications and resources.
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