Smart Solutions
Customer Experience and Contact Center
SmartSoC Solutions is a leading product engineering firm that provides customer experience and contact center services for various industries, known for its expertise in semiconductor and embedded systems.
Size
1K-5K
Private
Mission
To enable clients to design and build innovative products.
About
SmartSoC Solutions offers customer experience and contact center services along with back-office operations for clients in banking and financial services, healthcare, and telecommunications. The company operates using an onshore, nearshore, and offshore model and supports clients globally.
It is recognized for its commitment to innovation and excellence, with a team of over 1,250 scientists and engineers dedicated to delivering cutting-edge solutions.
Services
SmartSoC Solutions provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, technical support, data entry, and financial planning. These services cover various channels and are tailored to support client needs in enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Email Support
Data Entry & Data Processing
Billing & Invoicing
Financial Planning & Analysis (FP&A)
Recruitment Process Outsourcing (RPO)
Payroll Processing
Industries Served
The company serves clients in banking and financial services, healthcare, telecommunications, and gaming. It has experience supporting diverse organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
SmartSoC Solutions is known for its innovative approach and commitment to customer focus, offering clients cost-effective solutions that drive efficiency. Its approach includes following world-class engineering practices and nurturing innovative ideas within the team, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Old Madras Road, India, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across multiple geographies, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Retail & e-Commerce
Healthcare & Life Sciences
Telecommunications & Media
Gaming & Entertainment
Clients
No items found.
What's the main service provided by
Smart Solutions
?
Smart Solutions specializes in delivering exceptional customer experience and contact center services, along with various back-office operations. Their offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, email support, data entry, and financial planning and analysis. Additionally, they provide recruitment process outsourcing and payroll processing, ensuring a comprehensive suite of services designed to enhance client satisfaction and operational efficiency.
What additional services does
Smart Solutions
provide?
When was
Smart Solutions
founded?
Smart Solutions was established in 2016, which means the company has been in business for approximately 8 years as of 2024. Since its inception, Smart Solutions has aimed to deliver innovative solutions tailored to meet the evolving needs of its clients.
What industry verticals does
Smart Solutions
serve?
Smart Solutions serves a diverse range of industries, including Banking & Financial Services, Insurance, Retail & e-Commerce, Healthcare & Life Sciences, Telecommunications & Media, and Gaming & Entertainment. This breadth of industry focus allows them to cater to specific needs and challenges across various sectors.
What delivery model does
Smart Solutions
offer?
Smart Solutions employs a versatile delivery model that encompasses onshore, nearshore, and offshore services. Onshore refers to operations conducted within the same country as the client, providing ease of communication and collaboration. Nearshore involves services delivered from a neighboring country, often offering a balance of cost-efficiency and cultural alignment. Offshore services, on the other hand, are provided from a distant location, usually to leverage cost advantages while maintaining high-quality standards.
How many employees and/or seats does
Smart Solutions
have?
Smart Solutions boasts a workforce ranging from 1,000 to 5,000 employees. This sizable team reflects the company's capability to handle extensive client needs and deliver effective solutions across various services and industries.
Can
Smart Solutions
be considered a good service provider for startups?
Smart Solutions can be a viable service provider for startups, particularly those seeking to establish a solid customer support foundation without the overhead of maintaining in-house operations. Their extensive service offerings, including inbound customer support and technical assistance, allow startups to focus on their core business while ensuring that their customer interactions are handled professionally and efficiently. Moreover, their flexible delivery model can adapt to the changing needs of a growing startup.
Can
Smart Solutions
be considered a good service provider for SMBs?
Small and medium businesses can benefit significantly from partnering with Smart Solutions. The company's scalable service portfolio, including essential back-office support and customer experience services, positions them well to assist SMBs in enhancing operational efficiency. Their commitment to innovation and cost-effective solutions can help these businesses grow and compete more effectively in their respective markets.
Can
Smart Solutions
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.