Smart Customer Solutions
Customer Experience and Contact Center
Smart Customer Solutions is a seasoned contact center company that provides customer experience and contact center services for telecommunications and media, known for its experienced management team and commitment to operational excellence.
Size
11-50
Private
Mission
About
Smart Customer Solutions offers customer experience and contact center services along with business process outsourcing and technical support for clients in telecommunications and media. The company operates using an integrated delivery model and supports Carrier and MVNO clients.
It is recognized for its proven track record of success, with comprehensive training programs for agents that ensure quality customer interactions and operational efficiency.
Services
Smart Customer Solutions provides customer experience and contact center services supported by business process outsourcing and technical support. These services include inbound customer support, outbound telesales, technical assistance, and sales chat, delivered across multiple channels to meet diverse client needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Sales Chat & Live Demonstrations
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in telecommunications and media. It has experience supporting Carrier and MVNO clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Smart Customer Solutions is known for its experienced management team with over three decades of expertise, offering clients tailored solutions that drive operational success. Its approach includes comprehensive training and mentoring for agents, ensuring high-quality customer interactions and satisfaction.
Delivery Footprint
Headquartered in Seminole, FL, the company operates using an integrated delivery model. It serves clients across various regions, with teams working in environments tailored to client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Smart Customer Solutions
?
Smart Customer Solutions specializes in enhancing customer experiences through its comprehensive contact center services. The company offers a wide range of support options, including inbound customer support, outbound telesales and retention efforts, and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide consulting on customer experience and journey mapping, along with sales chat services, live demonstrations, and support via live chat, messaging, and email, ensuring that they meet the diverse needs of their clients.
What additional services does
Smart Customer Solutions
provide?
When was
Smart Customer Solutions
founded?
Smart Customer Solutions was established in 2016, making it an emerging player in the customer experience and contact center industry. As of 2024, the company has been in operation for approximately eight years, during which it has developed a strong track record in delivering quality services.
What industry verticals does
Smart Customer Solutions
serve?
Smart Customer Solutions focuses on serving clients in the telecommunications and media sectors. This specialization allows them to tailor their services to meet the unique demands and technological requirements of these industries, particularly for Carrier and MVNO clients.
What delivery model does
Smart Customer Solutions
offer?
How many employees and/or seats does
Smart Customer Solutions
have?
Smart Customer Solutions employs a workforce of between 11 and 50 individuals. This size allows the company to maintain a personalized approach to service delivery while still being agile enough to adapt to the needs of its clients.
Can
Smart Customer Solutions
be considered a good service provider for startups?
Smart Customer Solutions could be a valuable service provider for startups, particularly those in the telecommunications and media industries. Their experience in delivering tailored solutions and comprehensive support can help new businesses establish strong customer relationships from the outset. However, startups should assess their specific needs and budget constraints, as the company's service offerings may be more suitable for those with a focus on customer interaction and retention.
Can
Smart Customer Solutions
be considered a good service provider for SMBs?
Smart Customer Solutions is well-positioned to support small and medium-sized businesses (SMBs), especially those in the telecommunications and media sectors. With a range of customer experience services and a flexible delivery model, the company can scale its offerings to match the growth trajectories of SMBs. Their commitment to quality training and operational efficiency can help these businesses enhance customer satisfaction and drive retention.
Can
Smart Customer Solutions
be considered a good service provider for enterprises?
While Smart Customer Solutions has strengths that may appeal to enterprises, such as a solid track record and comprehensive service offerings, its size may limit its capacity to handle the scale typically required by larger organizations. Enterprises often look for providers with extensive resources and sophisticated infrastructure. However, for enterprises seeking a more personalized service experience and specialized support in telecommunications and media, Smart Customer Solutions could still be a reliable partner.
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