SLS Solutions
Customer Experience and Contact Center
SLS Solutions International is a pioneering BPO and call center service provider that provides customer experience and contact center solutions for banking, financial services, and manufacturing, known for its women-led leadership and commitment to quality.
Size
Private
Mission
To address high unemployment rates among women and youth post-COVID-19.
About
SLS Solutions International offers customer experience and contact center solutions along with manpower management and debt recovery services for clients in banking, financial services, and manufacturing. The company operates using an onshore model and supports local and international businesses.
It is recognized for being a women-owned enterprise with certifications from Uganda’s National Information Technology Authority and ISO 9001:2015 compliance, ensuring high standards in service delivery.
Services
SLS Solutions International provides customer experience and contact center solutions, supported by manpower management and debt recovery services. These services include inbound customer support, outbound telesales, and market research, delivered across multiple channels tailored to enhance customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Market & Competitive Intelligence
Data Collection & Survey Programming
Industries Served
The company serves clients in banking, financial services, and manufacturing. It has experience supporting small and medium-sized enterprises with services aligned to industry-specific requirements and technology platforms that ensure compliance and data protection.
Unique Stregths
SLS Solutions International is known for its women-led leadership and commitment to quality, offering clients integrated solutions that address both operational needs and social impact. Its approach includes strict compliance with local regulations and a focus on continual improvement, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Kampala, Uganda, the company operates using an onshore delivery model. It serves clients across East Africa and globally, with teams working in on-site environments that cater to diverse business needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Manufacturing & Industrial
Clients
No items found.
What's the main service provided by
SLS Solutions
?
SLS Solutions specializes in customer experience and contact center solutions, providing a range of services designed to enhance client interactions and operational efficiency. Their offerings include inbound customer support, outbound telesales and retention, as well as market research and data collection. This diverse service portfolio is tailored to meet the unique needs of businesses, ensuring a comprehensive approach to customer engagement.
What additional services does
SLS Solutions
provide?
In addition to its primary offerings in customer experience and contact center solutions, SLS Solutions also provides back-office operations. This expansion allows the company to support clients with additional operational needs, ensuring a holistic approach to business process outsourcing.
When was
SLS Solutions
founded?
SLS Solutions was established in 2019, making it a relatively new player in the industry with approximately five years of experience. Despite its recent inception, the company has quickly made a name for itself by focusing on providing high-quality services and addressing critical employment issues, particularly among women and youth in Uganda post-COVID-19.
What industry verticals does
SLS Solutions
serve?
SLS Solutions operates primarily within the Banking & Financial Services and Manufacturing & Industrial sectors. This focus allows the company to tailor its services to meet the specific needs of these industries, providing clients with solutions that are both effective and compliant with industry standards.
What delivery model does
SLS Solutions
offer?
The company employs an onshore delivery model, meaning that it provides services from within Uganda rather than relying on offshore operations. This approach helps ensure that SLS Solutions maintains close communication with its clients, understands local market needs, and leverages regional talent to deliver high-quality services.
How many employees and/or seats does
SLS Solutions
have?
Can
SLS Solutions
be considered a good service provider for startups?
Can
SLS Solutions
be considered a good service provider for SMBs?
SLS Solutions is well-suited to support small and medium businesses (SMBs) due to its flexible service offerings and industry-specific expertise. The company has tailored its solutions to address the unique challenges faced by SMBs, particularly in the banking and manufacturing sectors, allowing them to enhance customer engagement and operational efficiency without the significant overhead typically associated with larger providers.
Can
SLS Solutions
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.