SkyTel
Customer Experience and Contact Center
Skytel Telecomunicaciones Argentina S.A. is a leading BPO provider that offers customer experience and contact center services for healthcare, telecommunications, and insurance sectors, known for its innovative integrated communications solutions.
Size
201-500
Private
50m-100m
Mission
About
Skytel Telecomunicaciones Argentina S.A. offers customer experience and contact center services along with critical messaging solutions for clients in healthcare, telecommunications, and insurance. The company operates using an onshore and nearshore delivery model and supports clients across Latin America and Spain.
It is recognized for its commitment to innovation and trust, with a strong focus on optimizing business operations through tailored BPO solutions.
Services
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Industries Served
Unique Stregths
Delivery Footprint
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Telecommunications & Media
Insurance
Clients
No items found.
What's the main service provided by
SkyTel
?
SkyTel specializes in providing customer experience and contact center services, primarily focusing on enhancing client interactions across various sectors. Their offerings include inbound customer support and CX consulting, which are designed to optimize operational efficiency and improve overall customer engagement.
What additional services does
SkyTel
provide?
When was
SkyTel
founded?
SkyTel was established in 2008, marking over 15 years of service in the customer experience and contact center industry. Since its inception, the company has grown and adapted to meet the evolving needs of its diverse client base.
What industry verticals does
SkyTel
serve?
SkyTel serves a variety of industries, including Healthcare & Life Sciences, Telecommunications & Media, and Insurance. This diverse focus allows them to tailor their services to meet the specific needs and compliance requirements of clients in these sectors.
What delivery model does
SkyTel
offer?
SkyTel employs both onshore and nearshore delivery models to effectively serve its clients. Onshore means that services are provided from within the same country, ensuring familiarity with local culture and language, while nearshore refers to providing services from neighboring countries, which can offer cost savings and similar time zones. This dual approach allows SkyTel to cater to a broad range of client needs across Latin America and Spain.
How many employees and/or seats does
SkyTel
have?
SkyTel has a workforce comprising between 201 and 500 employees. This size allows the company to maintain a balance between providing personalized service and having the capacity to scale operations according to client demands.
Can
SkyTel
be considered a good service provider for startups?
SkyTel may not be the optimal choice for startups due to its current scale and the complexity of its services. Startups often benefit from agile, flexible solutions that can be rapidly adapted to changing needs, which may not align perfectly with the structured offerings of a larger BPO provider like SkyTel. However, if a startup operates within industries such as healthcare or telecommunications and requires robust customer support, SkyTel could provide valuable insights and service.
Can
SkyTel
be considered a good service provider for SMBs?
SkyTel is well-positioned to support small and medium businesses (SMBs) with its comprehensive service offerings and adaptable delivery models. The company's ability to provide tailored customer experience solutions can help SMBs optimize their operations and improve customer engagement. Additionally, their experience across various industries means they can offer insights and best practices that are beneficial for SMB growth.
Can
SkyTel
be considered a good service provider for enterprises?
SkyTel stands out as a reliable service provider for enterprises and large companies. With a workforce of over 200 employees and a focus on comprehensive customer experience management, the company is equipped to handle the complex needs of large organizations. Their dual delivery model ensures accessibility and flexibility, making them a strong partner for enterprises looking for sophisticated, scalable solutions.
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