Skytech Solutions
Customer Experience and Contact Center
SkyTech Solutions is a BPO company that provides customer experience and contact center services for technology, retail, and non-profit sectors, known for its commitment to quality and innovative solutions.
Size
201-500
Private
Mission
To provide flexible, transparent, and feasible solutions that cater to businesses of all magnitudes.
About
SkyTech Solutions offers customer experience and contact center services along with back-office operations, marketing operations, and software engineering for clients in technology, retail, and non-profit sectors. The company operates using an offshore model and supports businesses globally.
It is recognized for its advanced technology adoption and focus on data security, with a mission to enhance customer experiences and drive operational efficiency.
Services
SkyTech Solutions provides customer experience and contact center services, supported by back-office operations, marketing operations, and software engineering. These services include inbound customer support, outbound telesales, content moderation, and web development, tailored to support diverse client needs across various channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Content Moderation
Lead Research & List Building
Campaign Management
Social Media Management
Email Marketing Production
Web Development
Appointment Setting
Industries Served
The company serves clients in technology, retail, and non-profit sectors. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective communication and customer engagement.
Unique Stregths
SkyTech Solutions is known for its commitment to quality and innovative solutions, offering clients customized services that enhance brand loyalty. Its approach includes leveraging advanced technologies and maintaining a strong emphasis on data security, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in Dhaka, Bangladesh, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working remotely to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Retail & e-Commerce
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Skytech Solutions
?
Skytech Solutions specializes in enhancing customer experience and providing contact center services. Their offerings extend to a range of sub-services, including inbound customer support, outbound telesales, content moderation, lead research and list building, campaign management, social media management, email marketing production, web development, and appointment setting. This extensive suite of services allows the company to effectively cater to various client needs across multiple communication channels.
What additional services does
Skytech Solutions
provide?
When was
Skytech Solutions
founded?
Skytech Solutions was established in 2013, which means that as of 2024, the company has been in operation for 11 years. Since its inception, it has grown to become a recognized player in the BPO industry, focusing on delivering quality solutions to its clients.
What industry verticals does
Skytech Solutions
serve?
Skytech Solutions serves a diverse array of industries, specifically focusing on Technology & SaaS, Retail & e-Commerce, and Non-Profit & NGOs. This industry-specific expertise enables them to tailor their services to meet the unique requirements of each sector, ensuring effective communication and engagement.
What delivery model does
Skytech Solutions
offer?
Skytech Solutions operates using an offshore delivery model, which means that services are provided from a location outside of the client's country. This approach allows them to tap into global talent pools and offer competitive pricing while maintaining high-quality standards. By leveraging remote teams, they can effectively meet diverse client needs across different markets.
How many employees and/or seats does
Skytech Solutions
have?
Skytech Solutions employs a workforce of between 201 and 500 individuals. This size indicates a robust team capable of managing various projects and scaling operations to meet client demands effectively.
Can
Skytech Solutions
be considered a good service provider for startups?
Skytech Solutions can be a beneficial service provider for startups, particularly due to its flexible service offerings and offshore delivery model. Startups often require adaptable solutions that can grow with them, and Skytech's diverse range of services—from customer support to web development—can effectively support their evolving needs. Additionally, the company's focus on technology and data security ensures that startups can rely on robust and innovative solutions as they scale.
Can
Skytech Solutions
be considered a good service provider for SMBs?
Skytech Solutions is well-suited for small and medium businesses (SMBs) looking for reliable support in customer experience and operational efficiency. The company's flexible service offerings allow SMBs to choose tailored solutions that align with their growth strategies. Their experience across multiple sectors further positions them to provide valuable insights and support, enabling SMBs to enhance their customer engagement and operational workflows.
Can
Skytech Solutions
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.