SkyTech
Customer Experience and Contact Center
SkyTech Solutions is a Bangladesh-based outsourcing firm that provides customer experience and contact center services for technology, retail, banking, healthcare, and gaming industries, known for its commitment to quality and innovative technology adoption.
Size
Private
Mission
To empower clients to enhance customer experience, brand loyalty, operational efficiency, and revenue growth while reducing operating costs through innovative business solutions and impeccable customer service.
About
SkyTech Solutions offers customer experience and contact center services along with back-office operations and sales and lead-generation services for clients in technology, retail, banking, healthcare, and gaming. The company operates using an offshore model and supports businesses globally.
It is recognized for its comprehensive service offerings, with a focus on employee skill development and operational excellence that ensures high-quality service delivery.
Services
SkyTech Solutions provides customer experience and contact center services, supported by back-office operations and sales and lead-generation services. These services include inbound customer support, outbound telesales, content moderation, web development, and mobile app development. Each solution is designed to enhance customer experience, improve brand loyalty, and maximize operational efficiency for clients.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Content Moderation
Lead Research & List Building
Web Development
Mobile App Development
Industries Served
The company serves clients in technology, retail, banking, healthcare, and gaming. It has experience supporting Fortune 1000 companies and smaller enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
SkyTech Solutions is known for its quality and training, offering clients a well-trained workforce capable of handling complex customer interactions. Its approach includes leveraging advanced technologies such as AI and machine learning, ensuring scalable and innovative service delivery that meets diverse client needs.
Delivery Footprint
Headquartered in Dhaka, Bangladesh, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working in remote environments to meet the specific needs of its clients.
Certifications
No items found.
Verticals
Technology & SaaS
Retail & e-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Gaming & Entertainment
Clients
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What's the main service provided by
SkyTech
?
SkyTech specializes in customer experience and contact center services, ensuring exceptional support for clients. Their offerings extend to inbound customer support, outbound telesales and retention, content moderation, lead research, list building, as well as web and mobile app development. This comprehensive approach is aimed at enhancing customer satisfaction, fostering brand loyalty, and improving operational efficiency for businesses across various sectors.
What additional services does
SkyTech
provide?
In addition to their primary offerings, SkyTech also provides back-office operations and sales and lead-generation services. This expanded service portfolio allows them to support clients not only with customer-facing tasks but also with essential backend processes that drive business growth and efficiency.
When was
SkyTech
founded?
SkyTech was established in 2013, marking over a decade of experience in the BPO sector as of 2024. Since its inception, the company has focused on delivering innovative business solutions and high-quality customer service, helping clients improve their operational capabilities and customer experiences.
What industry verticals does
SkyTech
serve?
SkyTech serves a diverse range of industries, including Technology & SaaS, Retail & e-Commerce, Banking & Financial Services, Healthcare & Life Sciences, and Gaming & Entertainment. This broad industry focus enables them to tailor their services to meet specific client needs and industry standards.
What delivery model does
SkyTech
offer?
SkyTech employs an offshore delivery model, meaning they provide services from a location outside the client's country, typically with cost advantages and access to skilled labor. This approach allows them to efficiently manage operations and deliver high-quality services to clients globally, leveraging remote teams to meet diverse customer requirements.
How many employees and/or seats does
SkyTech
have?
Can
SkyTech
be considered a good service provider for startups?
SkyTech can be a suitable partner for startups, especially those looking for cost-effective solutions to enhance their customer interactions. Their comprehensive service offerings and expertise in various industries provide startups with the flexibility to scale operations as they grow. The offshore model can also help startups manage costs while accessing quality services.
Can
SkyTech
be considered a good service provider for SMBs?
Small and medium businesses may find SkyTech to be an excellent service provider due to their ability to offer scalable solutions tailored to specific business needs. With a wide array of services and a focus on operational efficiency, SkyTech can support SMBs in enhancing customer experiences and driving growth, making them a reliable partner in navigating competitive markets.
Can
SkyTech
be considered a good service provider for enterprises?
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