Skymax Contact Center Inc.
Customer Experience and Contact Center
Skymax Services is a global provider that offers customer experience and contact center solutions for telecommunications, travel, medical, and retail sectors, known for its dual-location operational model and commitment to quality.
Size
201-500
Private
Mission
About
Skymax Services offers customer experience and contact center solutions along with telemarketing and e-commerce services for clients in telecommunications, travel, medical, and retail sectors. The company operates using a hybrid delivery model and supports clients globally.
It is recognized for its professionalism and efficiency, with a strong emphasis on client satisfaction and innovative marketing strategies.
Services
Skymax Services provides customer experience and contact center solutions, supported by telemarketing outsourcing and e-commerce services. These services cover inbound and outbound call center operations, technical support, and the development of Amazon-based online businesses, tailored to improve operational efficiency and reduce costs for clients.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Industries Served
The company serves clients in telecommunications, travel, medical, and retail sectors. It has experience supporting enterprise organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Skymax Services is known for its commitment to quality and client satisfaction, offering clients cost-effective solutions through its dual-location operational model. Its approach includes comprehensive marketing strategies and a satisfaction guarantee, ensuring consistent results at scale.
Delivery Footprint
Headquartered in Santiago, Dominican Republic, the company operates using a hybrid delivery model. It serves clients across North America and the Caribbean, with teams working in both onshore and offshore environments depending on client needs.
Certifications
GOLD certified by the Association of TeleServices International
Verticals
Telecommunications & Media
Healthcare & Life Sciences
Retail & e-Commerce
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Skymax Contact Center Inc.
?
Skymax Contact Center Inc. specializes in delivering exceptional customer experience and contact center solutions. Their main offerings include inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. With a focus on enhancing operational efficiency, they also provide telemarketing and e-commerce services tailored to meet diverse client needs.
What additional services does
Skymax Contact Center Inc.
provide?
When was
Skymax Contact Center Inc.
founded?
Skymax Contact Center Inc. was established in 2005, marking nearly 19 years of operation by 2024. Since its inception, the company has consistently evolved its service offerings to meet the changing demands of the contact center industry.
What industry verticals does
Skymax Contact Center Inc.
serve?
Skymax Contact Center Inc. serves a diverse range of industries, including Telecommunications & Media, Travel, Hospitality & Leisure, Healthcare & Life Sciences, and Retail & e-Commerce. This broad industry focus enables them to tailor their services to the specific needs and challenges of various sectors.
What delivery model does
Skymax Contact Center Inc.
offer?
Skymax employs a hybrid delivery model that combines onshore, offshore, and multi-shore operations. Onshore refers to services provided within the same country as the client, while offshore indicates operations conducted in different countries, often to leverage cost advantages. This flexible approach allows Skymax to adapt to client requirements and optimize service delivery based on geographic and operational needs.
How many employees and/or seats does
Skymax Contact Center Inc.
have?
Skymax Contact Center Inc. has a workforce of between 201 and 500 employees. This size enables them to maintain a balance of personalized service and the capacity to handle large-scale operations, accommodating various client demands effectively.
Can
Skymax Contact Center Inc.
be considered a good service provider for startups?
While Skymax Contact Center Inc. has the capability to support startups, particularly with their scalable service offerings and hybrid delivery model, potential clients should consider their size and resources. Startups may benefit from the comprehensive customer experience solutions provided, but they should ensure that their specific needs align with the company's operational capabilities.
Can
Skymax Contact Center Inc.
be considered a good service provider for SMBs?
Skymax Contact Center Inc. presents a strong opportunity for small and medium businesses (SMBs) seeking customer support solutions. Their flexibility in service delivery and expertise in various industries allow SMBs to enhance their customer engagement strategies while managing costs effectively. The company’s commitment to client satisfaction can help SMBs achieve growth and improve their operational efficiency.
Can
Skymax Contact Center Inc.
be considered a good service provider for enterprises?
Skymax Contact Center Inc. is well-positioned to serve enterprise-level clients and larger companies. With their gold certification from the Association of TeleServices International, as well as recognition from the Everest Group for leadership, they demonstrate a commitment to quality and reliability. Their hybrid delivery model and experience across multiple sectors make them a robust partner for enterprises looking for sophisticated customer service solutions.
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