Skymax Contact Center
Customer Experience and Contact Center
Skymax Contact Center Inc. is a nearshore outsourcing firm that provides customer experience and contact center services for telecommunications, travel, logistics, and retail, known for its long-term client relationships and commitment to quality service.
Size
1-10
Private
Mission
About
Skymax Contact Center Inc. offers customer experience and contact center services along with telemarketing and back-office solutions for clients in telecommunications, travel, logistics, and retail. The company operates using a nearshore model and supports small and midmarket businesses worldwide.
It is recognized for its extensive training programs and high service standards, with a proven track record of over a decade supporting clients like Dollar Phone.
Services
Skymax Contact Center Inc. provides customer experience and contact center services supported by telemarketing and back-office solutions. These services include inbound customer support, outbound telesales, and quality assurance monitoring, tailored to support client needs in various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Quality Assurance & Monitoring
Industries Served
The company serves clients in telecommunications, travel, logistics, and retail. It has experience supporting small and midmarket businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Skymax Contact Center Inc. is known for its commitment to quality service and long-term client relationships, offering clients extensive training for agents and satisfaction guarantees on projects. Its approach includes ongoing coaching and supervision, ensuring high service standards.
Delivery Footprint
Headquartered in Santiago, Dominican Republic, the company operates using a nearshore delivery model. It serves clients across the U.S. and other Western markets, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Skymax Contact Center
?
Skymax Contact Center specializes in delivering comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support and outbound telesales, complemented by quality assurance and monitoring services. This diverse service range is designed to effectively meet the unique needs of their clients across various sectors.
What additional services does
Skymax Contact Center
provide?
In addition to their core customer experience and contact center services, Skymax Contact Center offers back-office operations and IT infrastructure management. This extended service portfolio enables them to provide comprehensive support solutions that enhance operational efficiency for their clients.
When was
Skymax Contact Center
founded?
Skymax Contact Center was established in 2018, marking a significant entry into the BPO industry. As of 2024, the company has been in operation for six years, focusing on providing quality customer support and telemarketing solutions to its clients.
What industry verticals does
Skymax Contact Center
serve?
Skymax Contact Center caters to several key industries, including Telecommunications & Media, Travel, Hospitality & Leisure, Logistics, Transport & Supply-Chain, and Retail & e-Commerce. This broad industry focus allows them to tailor their services to meet the specific needs and challenges of different market segments.
What delivery model does
Skymax Contact Center
offer?
Skymax Contact Center utilizes a nearshore delivery model, which means they provide services from a location that is geographically close to their clients, typically across borders. This model allows for improved communication, cultural alignment, and cost-effectiveness, as it combines the benefits of proximity with the ability to serve clients in the U.S. and other Western markets.
How many employees and/or seats does
Skymax Contact Center
have?
Skymax Contact Center operates with a small workforce, comprising between one to ten employees. This size allows for a more personalized approach to client relationships and service delivery, fostering a close-knit environment focused on high-quality support.
Can
Skymax Contact Center
be considered a good service provider for startups?
Skymax Contact Center may not be the ideal choice for startups due to its small employee base and limited scalability. While they offer valuable services, startups typically require more robust support systems and resources to handle rapid growth, which may be challenging given the company's current size.
Can
Skymax Contact Center
be considered a good service provider for SMBs?
Skymax Contact Center is well-suited to serve small and medium-sized businesses. Their focus on providing tailored customer experience solutions and their commitment to high service standards make them a reliable partner for SMBs looking to enhance their customer support capabilities and improve operational efficiency.
Can
Skymax Contact Center
be considered a good service provider for enterprises?
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