Skyline Live Support Corporation
Customer Experience and Contact Center
Skyline Support Services Ltd is a UK-based BPO provider that offers customer experience and contact center solutions for the banking and financial services sector, known for its rapid customer support resolution times.
Size
11-50
Private
Mission
About
Skyline Support Services Ltd offers customer experience and contact center solutions along with live chat and technical support for clients in banking and financial services. The company operates using a global delivery model and supports various client needs.
It is recognized for its quick customer support handling issues in under 20 minutes, with a focus on proactive problem resolution.
Services
Skyline Support Services Ltd provides customer experience and contact center solutions supported by live chat and technical support. These services cover instant multilingual customer service and dedicated technical assistance, tailored to support various client needs in the banking and financial services sector.
Capabilities
Live Chat & Messaging Support
Technical Support (Tier 1/2)
Multilingual Support
Industries Served
The company serves clients in banking and financial services. It has experience supporting businesses with services aligned to industry-specific requirements, particularly in fintech, ensuring compliance and security in customer interactions.
Unique Stregths
Skyline Support Services Ltd is known for its rapid customer support resolution times, offering clients a proactive approach to problem-solving. Its operational practices include a dedicated support team that resolves concerns swiftly, enhancing overall customer satisfaction.
Delivery Footprint
Headquartered in Croydon, England, the company operates using a global delivery model. It serves clients across various regions, with a focus on providing multilingual support to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Skyline Live Support Corporation
?
Skyline Live Support Corporation specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include live chat and messaging support, along with technical assistance at both tier 1 and tier 2 levels. Additionally, they provide multilingual support to cater to the diverse needs of their clients, particularly in the banking and financial services sector.
What additional services does
Skyline Live Support Corporation
provide?
When was
Skyline Live Support Corporation
founded?
Skyline Live Support Corporation was established in 2017, making it seven years in operation as of 2024. Since its inception, the company has dedicated itself to enhancing customer service through innovative solutions tailored to the specific needs of its clients.
What industry verticals does
Skyline Live Support Corporation
serve?
Skyline Live Support Corporation primarily serves the Banking & Financial Services industry. Their expertise in this vertical allows them to address the unique requirements of businesses operating within the financial sector, ensuring compliance and security in customer interactions.
What delivery model does
Skyline Live Support Corporation
offer?
How many employees and/or seats does
Skyline Live Support Corporation
have?
The workforce at Skyline Live Support Corporation comprises between 11 to 50 employees. This size allows the company to remain agile and responsive, fostering a close-knit environment that prioritizes effective communication and collaboration.
Can
Skyline Live Support Corporation
be considered a good service provider for startups?
Skyline Live Support Corporation may not be the ideal choice for startups primarily due to its focus on specialized services tailored for the banking and financial services industry. While they offer robust solutions, startups often require more flexible and scalable options that can grow with their evolving needs. However, if a startup is in the financial sector and requires high-quality customer service from the outset, Skyline might be a suitable partner.
Can
Skyline Live Support Corporation
be considered a good service provider for SMBs?
Skyline Live Support Corporation is well-positioned to support small and medium businesses, especially in the banking and financial services sector. Their experience in providing dedicated customer support and technical assistance can be particularly beneficial for SMBs looking to enhance their customer interactions. The company's proactive approach to problem resolution and rapid response times are valuable assets for businesses aiming to improve customer satisfaction and loyalty.
Can
Skyline Live Support Corporation
be considered a good service provider for enterprises?
Skyline Live Support Corporation may not be the best fit for large enterprises due to its smaller workforce and specialized focus. While they offer high-quality customer service solutions, larger companies typically require a more extensive range of services and resources to handle their complex needs. Enterprises often seek providers with a broader service portfolio and greater scalability, which might not align with Skyline's current offerings.
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