Skycom Outsourcing specializes in providing exceptional customer experience and contact center solutions. Their service portfolio includes a range of offerings such as inbound customer support, outbound telesales and retention, technical support for both Tier 1 and Tier 2 issues, as well as data entry and processing services. In addition, they are equipped to handle claims processing, demonstrating their commitment to meeting diverse client needs across various business functions.

In addition to their primary offerings in customer experience and contact center solutions, Skycom Outsourcing also provides a variety of other services. Their capabilities extend to finance and accounting, marketing operations, and IT infrastructure and managed services, allowing them to support clients with comprehensive business solutions.

Skycom Outsourcing was established in 2004, making it a seasoned player in the outsourcing industry with nearly 20 years of experience. The company's longevity reflects its ability to adapt and provide reliable services to its clients over the years.

Skycom Outsourcing serves a wide array of industries, including Retail & e-Commerce, Travel, Hospitality & Leisure, Banking & Financial Services, Healthcare & Life Sciences, Insurance, Technology & SaaS, Telecommunications & Media, as well as Energy & Utilities. This diverse focus allows them to tailor their services to meet the specific requirements of each sector.

Skycom Outsourcing employs both nearshore and offshore delivery models to cater to its clients. The nearshore approach enables the company to provide services from locations that are geographically closer to the U.S., facilitating better communication and collaboration. Similarly, the offshore model allows for cost-effective solutions, leveraging global talent while maintaining high service standards.

Skycom Outsourcing has a workforce ranging from 201 to 500 employees. This size allows the company to maintain a balance between personalized service and operational scalability, ensuring that they can meet the demands of various clients effectively.

Skycom Outsourcing is well-suited to support small and medium businesses (SMBs) with its flexible service offerings and scalable solutions. The company’s extensive experience in various industries enables them to tailor their services to meet the unique challenges faced by SMBs, facilitating growth and enhancing operational efficiency.

Skycom Outsourcing can be an excellent partner for enterprises and large companies, thanks to its robust service delivery and commitment to high-quality standards. The company’s recognition as a 'best value nearshore solution' underscores its reliability, while its diverse range of services enables it to meet the sophisticated needs of larger organizations effectively.