Skycom Call Center
Customer Experience and Contact Center
SkyCom Call Center is a nearshore outsourcing firm that provides customer experience and contact center services for various industries, known for its certified agents and cost-effective solutions.
Size
201-500
Private
Mission
About
SkyCom Call Center offers customer experience and contact center services along with back-office operations and IT infrastructure support for clients in retail, healthcare, financial services, and more. The company operates using a nearshore model and supports U.S.-based businesses.
It is recognized for its rigorous certification process for agents, with a strong focus on quality and cost efficiency that ensures tailored solutions for diverse business needs.
Services
SkyCom Call Center provides customer experience and contact center services, supported by back-office operations and IT infrastructure management. These services include inbound customer support, outbound telesales, technical support, and data processing, tailored to meet the specific needs of clients across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Claims Processing
Service Desk & IT Support
Industries Served
The company serves clients in retail, healthcare, financial services, technology, and telecommunications. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective communication and operational efficiency.
Unique Stregths
SkyCom is known for its highly skilled and certified agents, offering clients a blend of quality service and cost efficiency. Its approach includes a rigorous training and certification process, which helps deliver consistent and reliable support at scale.
Delivery Footprint
Headquartered in Miami, Florida, the company operates using a nearshore delivery model. It serves clients across the Americas, with teams working in both remote and hybrid environments to meet diverse client needs.
Certifications
CISCO
HP
Microsoft Partner
PCI DSS
Verticals
Retail & e-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Insurance
Technology & SaaS
Telecommunications & Media
Energy & Utilities
Travel Hospitality & Leisure
Clients
Auchan
American Chamber of Commerce
Cisco
SYNGENTA
Cosmia
DPD
Meest
TRU systems
What's the main service provided by
Skycom Call Center
?
Skycom Call Center specializes in customer experience and contact center solutions, focusing on providing comprehensive support to clients. Their primary services include inbound customer support and outbound telesales and retention. Additionally, they offer technical support across Tier 1 and 2 levels, data entry and processing, claims processing, as well as service desk and IT support, allowing them to tailor their offerings to meet the diverse needs of their customers.
What additional services does
Skycom Call Center
provide?
In addition to their primary customer experience and contact center services, Skycom Call Center offers back-office operations and IT infrastructure management. These additional services enhance their ability to support clients comprehensively, ensuring that both customer-facing and behind-the-scenes operations run smoothly and efficiently.
When was
Skycom Call Center
founded?
Skycom Call Center was established in 2004, which means the company has been in operation for approximately 20 years. Since its inception, it has been dedicated to providing exceptional customer experience and contact center services, adapting to the evolving needs of its clients in various industries.
What industry verticals does
Skycom Call Center
serve?
Skycom Call Center serves a wide array of industries, including Retail & e-Commerce, Travel, Hospitality & Leisure, Banking & Financial Services, Healthcare & Life Sciences, Insurance, Technology & SaaS, Telecommunications & Media, as well as Energy & Utilities. This diverse industry focus enables them to effectively cater to the specific requirements of each sector.
What delivery model does
Skycom Call Center
offer?
Skycom Call Center employs both nearshore and offshore delivery models to effectively meet client needs. Nearshore services typically involve operations in countries close to the client’s base, ensuring better communication and cultural alignment, while offshore services may involve teams located in more distant regions. This dual approach allows Skycom to provide flexible solutions that leverage cost efficiencies while maintaining quality service.
How many employees and/or seats does
Skycom Call Center
have?
Skycom Call Center employs between 201 and 500 individuals, positioning itself as a mid-sized company. This workforce size allows them to scale their operations effectively while providing the personalized service that smaller companies might offer, combined with the capabilities of a larger organization.
Can
Skycom Call Center
be considered a good service provider for startups?
Can
Skycom Call Center
be considered a good service provider for SMBs?
Can
Skycom Call Center
be considered a good service provider for enterprises?
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