SkyCom specializes in delivering customer experience and contact center solutions, which are complemented by robust back-office operations and IT infrastructure services. Their offerings encompass a range of specialized services, including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and 2 levels, appointment setting, data entry and processing, claims processing, customer and marketing analytics, and social media management. This comprehensive suite is designed to enhance customer engagement and operational efficiency for businesses.

In addition to its core offerings in customer experience and contact center solutions, SkyCom provides additional services such as back-office operations and IT infrastructure management. These extended capabilities enable the company to support clients comprehensively, addressing both customer-facing and operational needs efficiently.

SkyCom was established in 1999, marking over 24 years of experience in the business process outsourcing industry. Since its inception, the company has evolved to offer a wide range of services that cater to the diverse needs of its clients, particularly in healthcare, technology, financial services, and retail.

SkyCom serves a diverse array of industries, including Healthcare & Life Sciences, Technology & SaaS, Banking & Financial Services, and Retail & e-Commerce. This breadth of experience allows them to tailor their services to meet the specific requirements of each sector, ensuring effective solutions for their clients.

SkyCom utilizes a multifaceted delivery model that includes onshore, nearshore, and offshore options. Onshore services are provided within the same country as the client, while nearshore services are delivered from neighboring countries, offering cost savings and cultural alignment. Offshore services involve operations from distant locations, allowing for further cost efficiency and scalability. This flexible delivery approach enables SkyCom to meet the varying needs of its clients effectively.

SkyCom employs between 201 and 500 professionals, positioning itself as a mid-sized company in the BPO sector. This workforce size allows the company to maintain a balance between personalized service and scalability, ensuring that they can adapt to the evolving needs of their clients.

SkyCom is well-positioned to serve small and medium-sized businesses (SMBs) due to its scalable service offerings and experience in various industries. The flexibility in their delivery model, along with a diverse range of services, allows SMBs to access high-quality support that can adapt as they grow. Their bilingual capabilities and commitment to cost-effective solutions further enhance their appeal to this segment.

SkyCom presents itself as a reliable partner for enterprises and large companies, offering sophisticated solutions tailored to complex business needs. With a substantial workforce and experience across multiple industries, they provide scalability and specialized support that can meet the demands of larger organizations. Their commitment to service excellence and flexible delivery models ensure that they can handle the diverse needs of enterprise clients effectively.