Skybridge Americas Inc
Customer Experience and Contact Center
Skybridge Americas is a people-driven company that provides customer experience and contact center solutions for banking, healthcare, retail, and travel, known for its commitment to exceptional service and technological innovation.
Size
501-1K
Private
Mission
To improve every facet of the customer journey by combining human talent with technology to create exceptional experiences.
About
Skybridge Americas offers customer experience and contact center solutions along with inbound customer support, outbound telesales & retention, and technical support for clients in banking & financial services, healthcare & life sciences, retail & e-commerce, and travel, hospitality & leisure. The company operates using an onshore model and supports clients across North America.
It is recognized for its skilled workforce and advanced technology, with a focus on improving every aspect of the customer journey through dedicated team members and innovative solutions.
Services
Skybridge Americas provides customer experience and contact center solutions supported by inbound customer support, outbound telesales & retention, and technical support. These services cover various channels, including calls, emails, and chats, and are tailored to support clients' needs in enhancing customer interactions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Industries Served
The company serves clients in banking & financial services, healthcare & life sciences, retail & e-commerce, and travel, hospitality & leisure. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance with necessary certifications such as PCI Level One and HIPAA.
Unique Stregths
Skybridge Americas is known for its commitment to exceptional customer experiences, offering clients a robust and skilled workforce. Its approach includes leveraging advanced technology like SkyAI to enhance agent productivity and ensure consistent customer interactions, which helps deliver quality service at scale.
Delivery Footprint
Headquartered in North America, the company operates using an onshore delivery model. It serves clients across the United States and Canada, with teams working in hybrid environments depending on client needs.
Certifications
PCI DSS
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Skybridge Americas Inc
?
Skybridge Americas Inc specializes in delivering customer experience and contact center solutions. Their primary offerings encompass inbound customer support, outbound telesales and retention, as well as technical support across multiple channels, including calls, emails, and chats. This comprehensive service suite is designed to enhance customer interactions and ensure client satisfaction.
What additional services does
Skybridge Americas Inc
provide?
In addition to its core customer experience and contact center services, Skybridge Americas Inc provides a range of supplementary solutions. These include back-office operations, IT infrastructure and managed services, as well as sales and lead-generation services. This diverse portfolio allows the company to support clients comprehensively and address multiple operational needs.
When was
Skybridge Americas Inc
founded?
Skybridge Americas Inc was established in 1953, which means it has been operating for over 70 years. Throughout its history, the company has evolved to meet the changing needs of its clients and the market, solidifying its position as a trusted provider in the customer service industry.
What industry verticals does
Skybridge Americas Inc
serve?
Skybridge Americas Inc serves a diverse range of industries, including Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, as well as Travel, Hospitality & Leisure. This broad industry focus enables the company to tailor its services to meet the specific needs and regulatory requirements of its clients.
What delivery model does
Skybridge Americas Inc
offer?
Skybridge Americas Inc operates using an onshore delivery model, which means that their services are provided from within the United States. This approach allows for closer integration with clients, ensuring better communication and service quality. Onshore delivery typically involves teams working within the same country as the client, facilitating quicker response times and a deeper understanding of local market dynamics.
How many employees and/or seats does
Skybridge Americas Inc
have?
Skybridge Americas Inc boasts a workforce size ranging from 501 to 1,000 employees. This substantial team enables the company to deliver a high level of service across its various offerings while maintaining the flexibility needed to adapt to client demands.
Can
Skybridge Americas Inc
be considered a good service provider for startups?
Can
Skybridge Americas Inc
be considered a good service provider for SMBs?
Can
Skybridge Americas Inc
be considered a good service provider for enterprises?
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