Skybridge Americas
Customer Experience and Contact Center
Skybridge Americas is a people-driven company that provides customer experience and contact center solutions for healthcare, retail, and government sectors, known for its innovative technology and commitment to client engagement.
Size
201-500
Private
50m-100m
Mission
About
Skybridge Americas offers customer experience and contact center solutions along with back-office operations for clients in healthcare, retail, and government sectors. The company operates using an onshore and nearshore model and supports North American businesses.
It is recognized for its advanced IT-driven solutions, with a dedicated team of professionals focused on enhancing customer interactions and experiences.
Services
Skybridge Americas provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, technical support, and order management. These services cover multiple communication channels, including voice, email, chat, and social media, and are tailored to support client needs across various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Order Management & Fulfilment
Data Entry & Data Processing
Customer & Marketing Analytics
Performance Management & SLA Reporting
Service Desk & IT Support
Industries Served
The company serves clients in healthcare, retail, and government sectors. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms, ensuring compliance and efficiency in operations.
Unique Stregths
Skybridge Americas is known for its innovative technology, particularly its SkyAI® solution, which enhances agent productivity and customer experience. Its approach includes a commitment to a flexible work environment and a focus on compassionate service, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Miami, Florida, the company operates using an onshore and nearshore delivery model. It serves clients across North America, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Government & Public Sector
Clients
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What's the main service provided by
Skybridge Americas
?
Skybridge Americas specializes in providing comprehensive customer experience and contact center solutions. Their services encompass a wide range of offerings, including inbound customer support, outbound telesales and retention, technical support across Tier 1 and Tier 2, as well as social media customer care. They also provide live chat and messaging support, email support, order management and fulfillment, data entry and processing, customer and marketing analytics, performance management and SLA reporting, and service desk and IT support. This diverse portfolio ensures that they can meet various client needs effectively across multiple communication channels.
What additional services does
Skybridge Americas
provide?
In addition to their primary customer experience and contact center solutions, Skybridge Americas also offers back-office operations. This extended service capability enables them to assist clients with essential support tasks, thereby enhancing overall operational efficiency and allowing businesses to focus on their core functions.
When was
Skybridge Americas
founded?
Skybridge Americas was established in 1998, marking over 25 years of experience in the business process outsourcing industry. Since its inception, the company has evolved to provide innovative customer experience solutions and back-office operations, making it a trusted partner for clients across various sectors.
What industry verticals does
Skybridge Americas
serve?
Skybridge Americas focuses on serving clients in several key industries, including Healthcare & Life Sciences, Retail & e-Commerce, and Government & Public Sector. This targeted approach allows them to tailor their services to meet the specific needs and compliance requirements of each sector.
What delivery model does
Skybridge Americas
offer?
Skybridge Americas employs both onshore and nearshore delivery models to optimize client services. The onshore model involves providing services within the same country, ensuring direct communication and cultural alignment. Meanwhile, the nearshore approach allows for operations in nearby countries, which can reduce costs and increase flexibility while still maintaining quality service. This hybrid strategy enables Skybridge Americas to effectively meet the diverse needs of their North American clients.
How many employees and/or seats does
Skybridge Americas
have?
Skybridge Americas has a workforce ranging between 201 and 500 employees. This size allows the company to maintain a balance between personalized service and the scalability needed to support client demands efficiently.
Can
Skybridge Americas
be considered a good service provider for startups?
Can
Skybridge Americas
be considered a good service provider for SMBs?
Can
Skybridge Americas
be considered a good service provider for enterprises?
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