Sky High Global
Customer Experience and Contact Center
SkyHigh Global is a South African contact center provider that provides customer experience and contact center solutions for travel, hospitality, telecommunications, and retail, known for its skilled English-speaking workforce and flexible contract options.
Size
Public
Mission
To enhance client satisfaction through reliable and efficient customer support.
About
SkyHigh Global offers customer experience and contact center solutions along with back-office operations for clients in travel, hospitality, telecommunications, and retail. The company operates using an offshore model and supports international businesses.
It is recognized for its cost-effective, scalable services, with a focus on enhancing client satisfaction through tailored customer support solutions.
Services
SkyHigh Global provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, technical support (Tier 1/2), email support, and live chat & messaging support. These services cover various communication channels and are tailored to support businesses in enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Email Support
Live Chat & Messaging Support
Industries Served
The company serves clients in travel, hospitality, telecommunications, and retail. It has experience supporting global businesses with services aligned to industry-specific requirements and technology platforms, ensuring a seamless customer experience.
Unique Stregths
SkyHigh Global is known for leveraging South Africa’s competitive advantages, offering clients access to a highly skilled English-speaking workforce and cost efficiencies. Its approach includes flexible contract options, which help deliver reliable and scalable solutions tailored to client needs.
Delivery Footprint
Headquartered in Durban, South Africa, the company operates using an offshore delivery model. It serves clients across various international markets, with teams working in remote environments to accommodate diverse business requirements.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Sky High Global
?
Sky High Global specializes in customer experience and contact center solutions, providing a comprehensive range of services that include inbound customer support, technical support at both Tier 1 and Tier 2 levels, email support, and live chat and messaging support. These offerings are designed to enhance customer interactions and ensure efficient handling of various customer inquiries.
What additional services does
Sky High Global
provide?
In addition to its primary offerings in customer experience and contact center solutions, Sky High Global also provides back-office operations. This extended service capability allows them to support clients with essential administrative tasks, enhancing overall operational efficiency and enabling businesses to focus on their core functions.
When was
Sky High Global
founded?
Sky High Global was established in 2020, making it a relatively new player in the BPO industry. As of 2024, the company has been operating for four years, during which it has built a reputation for delivering effective customer support solutions tailored to meet diverse business needs.
What industry verticals does
Sky High Global
serve?
Sky High Global serves a variety of sectors, focusing on key verticals such as Travel, Hospitality & Leisure, Telecommunications & Media, and Retail & e-Commerce. This diverse industry focus allows the company to tailor its services to meet the specific demands and challenges of each sector.
What delivery model does
Sky High Global
offer?
Sky High Global employs an offshore delivery model, which means that its services are provided from a location outside of the client’s primary country. This approach allows the company to leverage cost efficiencies and access a skilled workforce while maintaining high standards of service delivery. By operating offshore, Sky High Global is able to offer flexible solutions that cater to the needs of international clients.
How many employees and/or seats does
Sky High Global
have?
Can
Sky High Global
be considered a good service provider for startups?
Can
Sky High Global
be considered a good service provider for SMBs?
Sky High Global is particularly well-suited for small and medium businesses (SMBs) due to its scalable service offerings and flexible contract options. The company’s focus on cost-effective solutions allows SMBs to access high-quality customer support without the burden of large overhead costs. This adaptability makes it an ideal partner for growing businesses looking to enhance their customer service capabilities.
Can
Sky High Global
be considered a good service provider for enterprises?
Sky High Global's offshore model and extensive service portfolio make it a strong contender for enterprises and large companies seeking reliable support solutions. Its ability to scale services according to client needs ensures that large organizations can rely on Sky High Global for sophisticated customer experience strategies, helping them maintain high levels of satisfaction across diverse customer bases.
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