SkaleCX
Customer Experience and Contact Center
SkaleCX is a boutique private outsourcing company that provides customer experience and contact center services for banking, financial services, and government sectors, known for its AI-engineered outsourcing platform and scalable solutions.
Size
Private
Mission
About
SkaleCX offers customer experience and contact center services along with inbound customer support, multilingual support, and social media customer care for clients in banking, financial services, and government sectors. The company operates using an offshore model and supports clients globally.
It is recognized for its AI-engineered platform that provides real-time visibility and detailed reporting, with an attractive introductory offer for new clients that includes waiving costs for up to five agents during the first week of any campaign contracted for longer than three months.
Services
SkaleCX provides customer experience and contact center services, supported by inbound customer support, multilingual support, and social media customer care. These services cover various channels, including chat, email, social media, and voice calls, and are tailored to support businesses in managing customer engagement effectively.
Capabilities
Inbound Customer Support
Multilingual Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in banking, financial services, and government sectors. It has experience supporting major global automotive brands and prominent Australian banks, with services aligned to industry-specific requirements.
Unique Stregths
SkaleCX is known for its AI-engineered outsourcing platform, offering clients real-time visibility and total team control. Its approach includes a
Delivery Footprint
Certifications
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Verticals
Banking & Financial Services
Government & Public Sector
Clients
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What's the main service provided by
SkaleCX
?
SkaleCX specializes in customer experience and contact center solutions, offering a wide range of services designed to enhance customer engagement. Their primary offerings include inbound customer support and multilingual support, alongside social media customer care, live chat and messaging support, and email support. These services are structured to cater to various communication channels, ensuring comprehensive assistance for clients across different platforms.
What additional services does
SkaleCX
provide?
When was
SkaleCX
founded?
Founded in 2020, SkaleCX has been operational for approximately four years. Established in Suva, Fiji, the company has quickly positioned itself within the customer experience and contact center industry, leveraging advanced technology to enhance service delivery.
What industry verticals does
SkaleCX
serve?
SkaleCX primarily serves clients in the Banking & Financial Services and Government & Public Sector industries. Their expertise in these sectors enables them to address specific needs and challenges, ensuring tailored solutions that align with industry standards.
What delivery model does
SkaleCX
offer?
SkaleCX operates on an offshore delivery model, which means that their services are provided from a different country than where their clients are located, in this case, from Fiji. This approach allows them to leverage cost efficiencies while maintaining high service quality. Offshore delivery can offer businesses access to a skilled workforce and operational flexibility, essential for scaling customer support operations.
How many employees and/or seats does
SkaleCX
have?
Can
SkaleCX
be considered a good service provider for startups?
While SkaleCX offers valuable services that can benefit startups, their focus on comprehensive customer experience solutions may be more suitable for businesses looking for robust support structures. Startups with limited budgets might find the service offerings extensive but could also leverage SkaleCX's introductory offers to ease the initial costs. However, startups should assess their specific needs to ensure alignment with SkaleCX's capabilities.
Can
SkaleCX
be considered a good service provider for SMBs?
SkaleCX is well-positioned to support small and medium businesses due to its flexible service offerings and scalable solutions. Their ability to provide multilingual support and various customer engagement channels allows SMBs to enhance their customer interactions without the need for significant in-house resources. This flexibility is critical for SMBs aiming to grow and adapt in a competitive environment.
Can
SkaleCX
be considered a good service provider for enterprises?
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