Sixty K Ltd 60K
Customer Experience and Contact Center
60K Ltd is an award-winning BPO company that provides customer experience and contact center services for various industries, known for its multi-lingual capabilities and commitment to quality.
Size
1K-5K
Public
over-1b
Mission
About
60K Ltd offers customer experience and contact center services along with inbound customer support and multilingual support for clients in telecommunications, entertainment, retail, e-commerce, finance, healthcare, and government. The company operates using an offshore delivery model and supports clients primarily in Western Europe and North America.
It is recognized for its high-quality, value-added services, with a dedicated workforce of approximately 1,400 professionals ensuring tailored solutions for diverse client needs.
Services
60K Ltd provides customer experience and contact center services, supported by inbound customer support and multilingual support. These services cover various channels including voice, live chat, email, and social media, and are tailored to support client needs across multiple sectors.
Capabilities
Inbound Customer Support
Multilingual Support
Industries Served
The company serves clients in telecommunications, entertainment, retail, e-commerce, finance, healthcare, and government. It has experience supporting well-recognized brands with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
60K Ltd is known for its multi-lingual capabilities and commitment to high standards, offering clients a reliable partnership for comprehensive BPO services. Its approach includes continuous investment in talent and innovation, which helps deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Sofia, Bulgaria, the company operates using an offshore delivery model. It serves clients across Western Europe and North America, with teams working in remote environments to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Sixty K Ltd 60K
?
Sixty K Ltd 60K specializes in delivering exceptional customer experience and contact center services. Their offerings include inbound customer support and multilingual support, which cater to a variety of communication channels such as voice, live chat, email, and social media. This diverse service portfolio is designed to meet the unique requirements of clients across multiple industries, ensuring a tailored approach to customer engagement.
What additional services does
Sixty K Ltd 60K
provide?
In addition to its primary offerings, Sixty K Ltd 60K also provides a range of other services that include AI and data services, as well as analytics and data management solutions. These additional capabilities enhance their customer experience services, allowing the company to deliver more comprehensive solutions that leverage technology and data insights to improve client outcomes.
When was
Sixty K Ltd 60K
founded?
Sixty K Ltd 60K was established in the year 2000, making it over 23 years old as of 2024. Since its inception, the company has grown significantly, developing a strong reputation in the business process outsourcing (BPO) sector, particularly in customer experience and contact center services.
What industry verticals does
Sixty K Ltd 60K
serve?
What delivery model does
Sixty K Ltd 60K
offer?
Sixty K Ltd 60K operates on an offshore delivery model, which means that their services are provided from locations outside the client’s home country, typically to leverage cost efficiencies and access skilled talent. By utilizing this approach, the company is able to serve clients primarily in Western Europe and North America, ensuring that they meet diverse client needs effectively through remote work environments.
How many employees and/or seats does
Sixty K Ltd 60K
have?
Sixty K Ltd 60K has a robust workforce ranging from 1,000 to 5,000 employees. This sizable team is comprised of dedicated professionals who are committed to providing high-quality services and tailored solutions to their clients, ensuring that they can meet the demands of various sectors efficiently.
Can
Sixty K Ltd 60K
be considered a good service provider for startups?
Sixty K Ltd 60K could be a suitable service provider for startups, particularly those in the telecommunications, e-commerce, and technology sectors. Their experience in offering multilingual support and customer engagement services can help new businesses establish a strong customer base and support their growth at an early stage. However, startups should consider whether their specific needs align with the range of services provided, given the company's scale and focus.
Can
Sixty K Ltd 60K
be considered a good service provider for SMBs?
Sixty K Ltd 60K is well-positioned to support small and medium-sized businesses (SMBs). Their flexible service offerings and commitment to high-quality customer experience make them an appealing partner for SMBs looking to enhance their customer support capabilities. With a workforce capable of scaling services to meet the demands of growing businesses, 60K can provide the necessary resources and expertise to help SMBs thrive in competitive markets.
Can
Sixty K Ltd 60K
be considered a good service provider for enterprises?
Sixty K Ltd 60K stands out as a strong provider for enterprises and large companies, given its substantial workforce and extensive experience in delivering comprehensive BPO services. Their offshore delivery model allows them to manage large-scale operations efficiently, making them a reliable partner for organizations that require sophisticated customer support solutions. Their commitment to high standards and continuous innovation further reinforces their capacity to meet the complex needs of large enterprises.
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