Six Eleven specializes in customer experience and contact center services, effectively addressing the needs of diverse industries. Their core offerings include inbound customer support, outbound telesales, technical support at both Tier 1 and Tier 2 levels, as well as email and live chat support. The company also excels in content moderation, data entry and processing, as well as document indexing and digitization, ensuring a comprehensive approach to client requirements.

In addition to their primary focus on customer experience and contact center services, Six Eleven also offers a range of additional services, including sales and lead-generation services as well as back-office operations. This expanded service portfolio allows them to cater to a broader spectrum of client needs and ensures a comprehensive support system for businesses.

Established in 2006, Six Eleven has been a significant player in the BPO industry for over 18 years. Since its inception, the company has focused on delivering exceptional service quality and client satisfaction, which has contributed to its steady growth and success in the competitive business landscape.

Six Eleven operates using an offshore delivery model, which means that their services are provided from a different country than where their clients are located. This approach allows them to leverage cost advantages while maintaining high-quality service standards. By utilizing this model, Six Eleven can efficiently support clients globally, adapting to diverse operational needs.

Six Eleven boasts a robust workforce, employing between 1,000 to 5,000 individuals. This sizable team enables the company to handle a variety of client demands and scale operations effectively, ensuring they can provide consistent and reliable support across their service offerings.

Six Eleven is well-suited to support small and medium businesses (SMBs) thanks to its flexible service offerings and scalable workforce. The company understands the unique challenges SMBs face and can tailor its solutions to meet specific operational needs, facilitating growth and enhancing customer relationships. Their commitment to service quality ensures that SMBs receive the attention and support they require to thrive.

Six Eleven presents a reliable option for enterprises and large companies seeking sophisticated BPO solutions. Their substantial employee base and experience in the industry allow them to manage large-scale operations efficiently. The company’s focus on exceptional service quality and tailored solutions positions them as a trustworthy partner for enterprises looking to enhance operational performance and customer satisfaction.