Sitel Spain
Customer Experience and Contact Center
Foundever is a leading global customer experience company that provides customer experience and contact center solutions for banking, financial services, and travel industries, known for its innovative technology and human-centric approach.
Size
over-10K
Private
over-1b
Mission
To simplify customer experiences by delivering competitive advantage in moments that matter.
About
Foundever offers customer experience and contact center solutions along with back-office operations and IT infrastructure services for clients in banking, financial services, and travel. The company operates using a hybrid delivery model and supports a diverse range of global clients.
It is recognized for its commitment to security and innovation, with a strong focus on empowering employees to enhance customer interactions.
Services
Foundever provides customer experience and contact center solutions, supported by back-office operations and IT service desk solutions. These services include inbound customer support, outbound telesales, technical support, and sales enablement content, tailored to support various client needs throughout the customer journey.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Sales Enablement Content
Multi-function Service Desk
Campaign Management
Industries Served
The company serves clients in banking and financial services, as well as travel and hospitality. It has experience supporting a wide range of industries requiring customer experience outsourcing, leveraging technology platforms to meet specific client requirements.
Unique Stregths
Foundever is known for its global scale and innovative delivery models, offering clients a flexible approach to customer experience management. Its commitment to employee engagement and empowerment ensures that every interaction is infused with passion and creativity, enhancing overall service quality.
Delivery Footprint
Headquartered in Nice, France, the company operates using a hybrid delivery model, serving clients across 45 countries worldwide. Teams work in remote and on-site environments depending on client needs, ensuring access to the best CX talent globally.
Certifications
No items found.
Verticals
Banking & Financial Services
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Sitel Spain
?
Sitel Spain specializes in providing customer experience and contact center solutions. Their offerings encompass a wide range of services, including inbound customer support, outbound telesales and retention, multilingual support, technical support at Tier 1 and 2 levels, sales enablement content, a multi-function service desk, and campaign management. This comprehensive suite is designed to meet various client needs throughout the customer journey.
What additional services does
Sitel Spain
provide?
In addition to its core offerings, Sitel Spain provides a range of supplementary services, including back-office operations and sales and lead-generation services. These additional capabilities enhance their overall service portfolio, allowing clients to benefit from a comprehensive approach to customer engagement and support.
When was
Sitel Spain
founded?
Sitel Spain was established in 1994, marking the beginning of its journey in the customer experience sector. As of 2024, the company has been in operation for 30 years, demonstrating a long-standing commitment to enhancing customer interactions and service delivery.
What industry verticals does
Sitel Spain
serve?
Sitel Spain serves a diverse range of industries, primarily focusing on Banking & Financial Services, Travel, and Hospitality & Leisure. This sector expertise allows the company to tailor its services to meet the unique demands of each vertical.
What delivery model does
Sitel Spain
offer?
Sitel Spain employs a flexible delivery model that includes onshore, nearshore, offshore, and hybrid solutions. Onshore refers to providing services within the same country as the client, while nearshore involves nearby countries. Offshore means services are delivered from distant countries. This hybrid approach allows Sitel to leverage the best talent globally while adapting to the specific needs of clients.
How many employees and/or seats does
Sitel Spain
have?
Sitel Spain boasts a workforce of over 10,000 employees, reflecting its significant scale in the customer experience industry. This extensive team enables the company to manage a wide array of client requirements efficiently and effectively.
Can
Sitel Spain
be considered a good service provider for startups?
While Sitel Spain has the experience and resources to support startups, its extensive service offerings and large-scale operations may be more suited for mid-sized to larger companies. Startups may find value in their customer support services, but they might also seek more tailored solutions that specifically cater to smaller business needs.
Can
Sitel Spain
be considered a good service provider for SMBs?
Sitel Spain can be a valuable service provider for small and medium businesses (SMBs). With a broad range of services and a flexible delivery model, SMBs can leverage their expertise to enhance customer experiences. The company's scalability and commitment to quality can support the growth and dynamic needs of smaller organizations, making it a suitable partner for their customer engagement strategies.
Can
Sitel Spain
be considered a good service provider for enterprises?
Sitel Spain stands out as a reliable provider for enterprises and large companies. With a robust workforce and significant annual revenue, the company is equipped to handle large-scale operations. Its commitment to security, innovation, and a hybrid delivery model ensures that it can meet sophisticated client needs, making Sitel an ideal partner for enterprises seeking comprehensive customer experience solutions.
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