Sitel Group
Customer Experience and Contact Center
Foundever is a leading global customer experience management provider that provides customer experience and contact center solutions for banking, financial services, and travel industries, known for its innovative hybrid delivery model and commitment to quality.
Size
over-10K
Private
over-1b
Mission
To simplify customer experience by delivering consistent and innovative interactions whenever needed.
About
Foundever offers customer experience and contact center solutions along with back-office operations and IT infrastructure services for clients in banking, financial services, and travel. The company operates using a hybrid delivery model and supports clients globally.
It is recognized for its extensive global footprint, with over 150,000 associates delivering more than 9 million customer experiences daily, ensuring seamless and secure interactions across multiple channels.
Services
Foundever provides customer experience and contact center solutions supported by back-office operations and IT service desk solutions. These services cover inbound customer support, outbound telesales, technical support, and more, tailored to support clients' evolving needs throughout the customer journey.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Multilingual Support
Sales Enablement Content
Live Chat & Messaging Support
Email Support
Customer & Marketing Analytics
Process Assessment & Transition Management
Service Desk & IT Support
Multi-function Service Desk
Industries Served
The company serves clients in banking and financial services, as well as travel and hospitality. It has experience supporting a diverse range of industries with services aligned to specific requirements, ensuring effective customer interactions and operational efficiency.
Unique Stregths
Foundever is known for its innovative hybrid delivery model, offering clients the flexibility of onshore, nearshore, and offshore solutions. Its approach includes leveraging technology and human expertise to deliver consistent, high-quality customer experiences at scale, while also prioritizing security and risk management.
Delivery Footprint
Headquartered in Luxembourg, the company operates using a hybrid delivery model. It serves clients across 45 countries, with teams working in remote and on-site environments depending on client needs, ensuring a seamless integration of services and support.
Certifications
No items found.
Verticals
Banking & Financial Services
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Sitel Group
?
Sitel Group specializes in delivering customer experience and contact center solutions designed to enhance client interactions. Their primary offerings include inbound customer support and technical assistance across various tiers, alongside outbound telesales and retention strategies. They also provide multilingual support, sales enablement content, live chat and messaging support, email support, and customer and marketing analytics. Their comprehensive approach ensures that they meet the diverse needs of clients throughout the customer journey.
What additional services does
Sitel Group
provide?
In addition to its core customer experience and contact center solutions, Sitel Group offers a range of supplementary services, including back-office operations, sales and lead-generation services, as well as IT infrastructure and managed services. This extended portfolio allows them to provide comprehensive support to clients, addressing both customer-facing and operational needs.
When was
Sitel Group
founded?
Sitel Group was established in 1994, which means the company has been operating for approximately 30 years. Since its founding, it has evolved into a prominent player in the customer experience sector, adapting to changing market demands and expanding its service offerings.
What industry verticals does
Sitel Group
serve?
Sitel Group primarily serves the banking & financial services and travel sectors. Their expertise in these industries allows them to provide tailored solutions that meet the unique challenges and requirements of clients operating in these fields.
What delivery model does
Sitel Group
offer?
Sitel Group utilizes a hybrid delivery model, which encompasses onshore, nearshore, offshore, and work-from-home solutions. Onshore outsourcing refers to services delivered within the same country as the client, whereas nearshore involves neighboring countries. Offshore solutions are provided from distant countries, leveraging cost efficiencies. This flexible model allows Sitel Group to adapt to client needs by integrating services seamlessly across various locations.
How many employees and/or seats does
Sitel Group
have?
Sitel Group boasts a workforce of over 10,000 employees, highlighting its significant capacity to handle diverse client demands. This extensive team enables the company to maintain high standards of service and support across its various operational sectors.
Can
Sitel Group
be considered a good service provider for startups?
Can
Sitel Group
be considered a good service provider for SMBs?
Can
Sitel Group
be considered a good service provider for enterprises?
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