Sirius Support
Customer Experience and Contact Center
SiriusXM is a leading broadcasting corporation that provides satellite radio and streaming services for telecommunications and media, known for its extensive channel offerings and large subscriber base.
Size
1K-5K
Public
over-1b
Mission
About
SiriusXM offers satellite radio and streaming services along with customer support for clients in telecommunications and media. The company operates using a direct ownership model and supports a diverse audience across North America.
It is recognized for its vast content library, with approximately 34 million subscribers and a combined monthly audience of about 160 million listeners.
Services
SiriusXM provides satellite radio and streaming services supported by customer support. These services cover a wide range of channels, including music, talk shows, sports, and news, tailored to meet the entertainment needs of its subscribers.
Capabilities
Technical Support (Tier 1/2)
Email Support
Industries Served
The company serves clients in telecommunications and media. It has experience supporting a diverse audience with services aligned to industry-specific requirements and technology platforms, enhancing the listening experience for its subscribers.
Unique Stregths
SiriusXM is known for being the largest audio entertainment company in North America, offering clients a rich variety of content and services. Its approach includes a commitment to innovation and customer satisfaction, which helps deliver a consistent and engaging listening experience.
Delivery Footprint
Headquartered in Midtown Manhattan, New York City, the company operates under a direct ownership model. It serves clients across North America, with a focus on providing seamless access to its services through both satellite and online platforms.
Certifications
No items found.
Verticals
Telecommunications & Media
Gaming & Entertainment
Clients
Tapjoy
Udemy
MocoSpace
Lumba
Aeria Games
What's the main service provided by
Sirius Support
?
Sirius Support specializes in providing a comprehensive customer experience and contact center services. Their main offerings are centered around technical support at Tier 1 and Tier 2 levels, as well as email support. This diverse range of services is designed to enhance customer satisfaction and effectively address the needs of clients in various sectors, particularly in telecommunications and media.
What additional services does
Sirius Support
provide?
When was
Sirius Support
founded?
Sirius Support was established in 1990, marking over 34 years of operation in the customer service and support industry. Since its inception, the company has evolved significantly, adapting to the changing landscape of customer needs and technological advancements, thereby solidifying its position in the market.
What industry verticals does
Sirius Support
serve?
Sirius Support focuses its expertise on two primary industries: Telecommunications & Media, and Gaming & Entertainment. By tailoring its services to meet the unique demands of these sectors, the company is able to enhance the customer experience and provide specialized support that aligns with industry standards and expectations.
What delivery model does
Sirius Support
offer?
How many employees and/or seats does
Sirius Support
have?
Sirius Support employs between 1,000 to 5,000 individuals, reflecting a robust workforce capable of handling diverse client needs. This size allows the company to maintain a balance between personalized service and operational efficiency, ensuring high-quality support for its customer base.
Can
Sirius Support
be considered a good service provider for startups?
While Sirius Support has a strong reputation for delivering reliable customer support services, it may not be the ideal choice for startups. Given its established structure and employee base, startups might find that their specific needs for flexibility and scalability could be better met by smaller, more agile providers that focus solely on emerging businesses.
Can
Sirius Support
be considered a good service provider for SMBs?
Sirius Support is well-equipped to cater to small and medium-sized businesses (SMBs), offering scalable services that can adapt as these companies grow. Their extensive experience in customer support, particularly in the telecommunications and media sectors, positions them as a valuable partner for SMBs looking to enhance their customer engagement and satisfaction levels.
Can
Sirius Support
be considered a good service provider for enterprises?
Sirius Support is a strong candidate for enterprises and large companies due to its extensive resources and established reputation in the industry. With a workforce of thousands and a commitment to innovation, the company is capable of delivering sophisticated support solutions that meet the complex demands of large organizations, ensuring reliability and consistency across all service offerings.
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