SIRIUS SOURCING
Customer Experience and Contact Center
SIRIUS SOURCING is a human-centric BPO that provides customer experience and contact center services for technology, telecommunications, and retail sectors, known for its innovative approach to outsourcing.
Size
Private
Mission
To deliver cost-effective, high-quality customer support solutions to companies in rapid growth phases.
About
SIRIUS SOURCING offers customer experience and contact center services along with IT infrastructure and managed services for clients in technology, telecommunications, and retail. The company operates using a hybrid delivery model and supports small businesses experiencing rapid growth.
It is recognized for its cost-effective, high-quality support solutions, with a focus on flexibility and scalability to meet the dynamic needs of its clients.
Services
SIRIUS SOURCING provides customer experience and contact center services supported by IT infrastructure and managed services, as well as software engineering and product development. These services cover inbound customer support, social media customer care, live chat and messaging support, and technical support, tailored to support the unique needs of small businesses experiencing rapid growth.
Capabilities
Inbound Customer Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Knowledge-Base Creation
Technical Support (Tier 1/2)
Application Support & Maintenance
Custom Application Development
Web Development
ERP Consolidation & Support
Industries Served
The company serves clients in technology, telecommunications, and retail. It has experience supporting small businesses with services aligned to industry-specific requirements and technology platforms, ensuring high-quality customer interactions.
Unique Stregths
SIRIUS SOURCING is known for its innovative approach to outsourcing, offering clients cost savings while maintaining exceptional service quality. Its approach includes a digitally-driven, omnichannel model that ensures personalized support, helping businesses scale efficiently.
Delivery Footprint
Headquartered in an unspecified location, the company operates using a hybrid delivery model. It serves clients across various geographies, with teams working in remote and virtual environments to meet client needs effectively.
Certifications
No items found.
Verticals
Technology & SaaS
Telecommunications & Media
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
SIRIUS SOURCING
?
SIRIUS SOURCING specializes in delivering exceptional customer experience and contact center services. Their offerings include a broad range of support options such as inbound customer assistance, social media engagement, live chat and messaging support, as well as email support. Additionally, they provide knowledge-base creation and technical support across various tiers, ensuring a comprehensive approach to customer care. This service suite is designed to meet the diverse needs of clients, particularly those in fast-growing markets.
What additional services does
SIRIUS SOURCING
provide?
Beyond their core customer experience offerings, SIRIUS SOURCING also provides a range of additional services including IT infrastructure and managed services, as well as software engineering and product development. This expanded service portfolio positions them as a comprehensive partner for clients seeking to enhance their technological capabilities alongside customer support.
When was
SIRIUS SOURCING
founded?
Established in 2023, SIRIUS SOURCING is a relatively new player in the outsourcing industry. With just over a year of experience, the company is already making significant strides in providing quality customer support solutions tailored to the needs of rapidly growing businesses.
What industry verticals does
SIRIUS SOURCING
serve?
SIRIUS SOURCING focuses on serving three primary industries: Technology & SaaS, Telecommunications & Media, and Retail & e-Commerce. This targeted approach allows them to tailor their services to meet the specific demands and challenges faced by clients within these sectors.
What delivery model does
SIRIUS SOURCING
offer?
The delivery model at SIRIUS SOURCING is hybrid, combining both multi-shore and work-from-home strategies. This means they utilize a mix of onshore, nearshore, and offshore resources to deliver their services efficiently. This flexible approach enables them to adapt to client needs while optimizing operational costs and ensuring high service quality.
How many employees and/or seats does
SIRIUS SOURCING
have?
Can
SIRIUS SOURCING
be considered a good service provider for startups?
Can
SIRIUS SOURCING
be considered a good service provider for SMBs?
SIRIUS SOURCING is particularly well-suited for small and medium businesses (SMBs) that are in a phase of rapid growth. Their service offerings are designed to be flexible and scalable, allowing SMBs to efficiently manage increasing customer demands without compromising service quality. The company's expertise in supporting small businesses ensures that they can provide tailored solutions that align with their clients' unique challenges and growth trajectories.
Can
SIRIUS SOURCING
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.