Singlepoint Group International Inc
Customer Experience and Contact Center
SinglePoint Group International Inc. is a leading outsourcing firm that provides customer experience and contact center solutions for the energy and utilities sector, known for its omni-channel capabilities and commitment to client success.
Size
201-500
Private
1m-10m
Mission
About
SinglePoint Group International Inc. offers customer experience and contact center solutions along with finance and accounting services for clients in the energy and utilities sector. The company operates using a flexible delivery model and supports businesses across North America.
It is recognized for its comprehensive solutions, with a dedicated team of over 900 professionals delivering exceptional service in multiple languages.
Services
SinglePoint Group International Inc. provides customer experience and contact center solutions supported by finance and accounting services, including CX consulting & journey mapping, billing & invoicing, and accounts receivable management. These services cover various channels and are tailored to support client needs in customer lifecycle management and financial processes.
Capabilities
CX Consulting & Journey Mapping
Billing & Invoicing
Accounts Receivable
Industries Served
The company serves clients in the energy and utilities sector. It has experience supporting both B2B and B2C clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
SinglePoint is known for its status as a trusted outsourcing leader in Canada and North America, offering clients a one-stop-shop for all outsourcing needs. Its approach includes a focus on collaboration, professional growth, and exceptional service delivery, which help ensure client success at every stage of the customer journey.
Delivery Footprint
Headquartered in North York, Canada, the company operates using a flexible delivery model. It serves clients across North America, with teams working in various environments to meet client needs.
Certifications
No items found.
Verticals
Energy & Utilities
Clients
No items found.
What's the main service provided by
Singlepoint Group International Inc
?
SinglePoint Group International Inc specializes in customer experience and contact center solutions, complemented by a range of finance and accounting services. Their offerings include CX consulting and journey mapping, billing and invoicing, as well as accounts receivable management. These services are designed to address various client needs throughout the customer lifecycle and financial processes.
What additional services does
Singlepoint Group International Inc
provide?
When was
Singlepoint Group International Inc
founded?
Established in 1947, SinglePoint Group International Inc has been in operation for over 76 years. This extensive history reflects the company's commitment to providing quality outsourcing solutions and adapting to the evolving needs of its clients in the customer experience and financial sectors.
What industry verticals does
Singlepoint Group International Inc
serve?
SinglePoint Group International Inc primarily serves the energy and utilities sector. Their expertise in this industry allows them to deliver tailored services that meet the specific requirements of both B2B and B2C clients, ensuring that they align with the unique challenges and technologies present in this vertical.
What delivery model does
Singlepoint Group International Inc
offer?
How many employees and/or seats does
Singlepoint Group International Inc
have?
SinglePoint Group International Inc employs between 201 and 500 individuals. This workforce size enables the company to provide a robust service offering while maintaining the agility and flexibility needed to adapt to client demands.
Can
Singlepoint Group International Inc
be considered a good service provider for startups?
While SinglePoint Group International Inc has a strong service portfolio, it may not be the primary choice for startups. Their extensive experience and established processes cater more effectively to clients in the energy and utilities sector that require comprehensive support rather than the niche needs of emerging companies. Startups might find the company's focus on larger scale operations somewhat limiting.
Can
Singlepoint Group International Inc
be considered a good service provider for SMBs?
SinglePoint Group International Inc is well-positioned to support small and medium businesses (SMBs) seeking reliable customer experience and financial management solutions. Their flexible delivery model and tailored services can help SMBs streamline operations and enhance customer engagement, making them a beneficial partner for growth-oriented initiatives.
Can
Singlepoint Group International Inc
be considered a good service provider for enterprises?
SinglePoint Group International Inc is an ideal service provider for enterprises and large companies, particularly within the energy and utilities sector. With a proven track record and recognition as Canada’s #1 outsourcing company, they offer sophisticated solutions that ensure reliability and exceptional service delivery, making them a strong partner for larger organizations seeking to optimize their customer experience and financial processes.
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