Singha Singh Roy & Associates specializes in back-office operations, providing essential support that allows businesses to enhance their core functions. In addition to their primary focus, the company also delivers customer experience and contact center services. This dual offering ensures that clients receive comprehensive support tailored to their operational needs, encompassing various customer interactions, whether voice-based or non-voice-based, across multiple industries.

In addition to their primary back-office operations, Singha Singh Roy & Associates offers a range of other services, including customer experience management and IT infrastructure and managed services. This expanded service portfolio allows the company to provide comprehensive support that meets various operational and technological needs of their clients.

Established in 1994, Singha Singh Roy & Associates has built a strong presence in the BPO sector over the past 30 years. Since its inception, the company has dedicated itself to delivering high-quality services that support its clients' diverse operational requirements.

Singha Singh Roy & Associates employs both offshore and onshore delivery models to effectively serve its clients. Offshore delivery involves providing services from a location in a different country, which can often lead to cost efficiencies for clients. Onshore delivery, on the other hand, entails providing services from a location within the same country as the client, allowing for closer collaboration and communication. This dual approach enables the company to cater to a wide variety of client needs while maintaining high service standards.

The workforce at Singha Singh Roy & Associates ranges between 51 to 200 employees, reflecting a dedicated team that is well-equipped to handle the diverse service demands of their clients. This size allows for both personalized service and operational efficiency, ensuring that the company can maintain quality while scaling its offerings as needed.

Singha Singh Roy & Associates is well-suited to support small and medium businesses (SMBs) with its scalable service offerings and flexible delivery models. The company’s expertise in back-office operations and customer service ensures that SMBs can enhance their operational efficiency without the burden of extensive overhead costs. By tailoring their services to meet the specific needs of smaller enterprises, they can facilitate growth and improve customer interactions.

For enterprises and large companies, Singha Singh Roy & Associates presents a reliable option due to its robust infrastructure and commitment to operational excellence. The company’s focus on quality and security certifications positions it as a trustworthy partner for larger organizations that require sophisticated and scalable solutions. Their experience in managing diverse client needs across different industries further enhances their capability to support larger enterprises effectively.