Simpro
Customer Experience and Contact Center
Simpro Solutions is a mid-sized BPO firm that provides customer experience and contact center services for manufacturing and industrial sectors, known for its hybrid delivery model and extensive expertise in call center operations.
Size
51-200
Private
1m-10m
Mission
About
Simpro Solutions offers customer experience and contact center services along with inbound customer support and outbound telesales for clients in manufacturing and industrial sectors. The company operates using a hybrid delivery model and supports businesses across North America and beyond.
It is recognized for its customized solutions and advanced technology integration, with a dedicated senior account management team focused on client success.
Services
Simpro Solutions provides customer experience and contact center services, supported by inbound customer support and outbound telesales. These services cover various customer interactions and are tailored to support client needs through process improvement and training.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in manufacturing and industrial sectors. It has experience supporting both B2B and B2C clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Simpro Solutions is known for its hybrid delivery model, offering clients a mix of onshore and offshore resources to optimize cost and service efficiency. Its approach includes a focus on process simplification and superior customer service, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Toronto, Canada, the company operates using a hybrid delivery model. It serves clients across North America, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Manufacturing & Industrial
Clients
No items found.
What's the main service provided by
Simpro
?
Simpro Solutions specializes in customer experience and contact center services, placing a strong emphasis on inbound customer support and outbound telesales. By providing tailored solutions to meet diverse client needs, the company ensures efficient communication and customer engagement, particularly for clients in the manufacturing and industrial sectors.
What additional services does
Simpro
provide?
When was
Simpro
founded?
Founded in 2007, Simpro Solutions has been in operation for 17 years as of 2024. Since its establishment, the company has committed itself to enhancing customer experiences through its innovative contact center solutions.
What industry verticals does
Simpro
serve?
Simpro Solutions primarily serves clients in the manufacturing and industrial sectors. This focus allows them to cater to the specific needs of businesses within these industries, ensuring that their services are aligned with industry standards and technology requirements.
What delivery model does
Simpro
offer?
Simpro employs a hybrid delivery model that encompasses onshore, nearshore, offshore, and a mix of these approaches. Onshore refers to services provided within the same country as the client, nearshore involves locations in nearby countries, and offshore denotes services delivered from distant locations. This flexibility enables Simpro to optimize costs while maintaining high service quality tailored to client preferences.
How many employees and/or seats does
Simpro
have?
Simpro Solutions has a workforce ranging between 51 to 200 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle diverse client needs.
Can
Simpro
be considered a good service provider for startups?
Simpro Solutions can be a valuable partner for startups, particularly those within the manufacturing and industrial sectors. With a dedicated approach to customer experience, they offer tailored services that can help new businesses establish strong customer relationships from the outset. Their hybrid delivery model also allows startups to choose a cost-effective solution that aligns with their budget constraints while still receiving quality support.
Can
Simpro
be considered a good service provider for SMBs?
Simpro Solutions is well-positioned to assist small and medium businesses (SMBs) due to its flexible service offerings and experience in the manufacturing and industrial sectors. The company's capacity to provide customized support and its hybrid delivery model ensures that SMBs can leverage high-quality customer service solutions that adapt to their growth and scalability needs.
Can
Simpro
be considered a good service provider for enterprises?
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