Simply Contact
Customer Experience and Contact Center
Simply Contact is a leading European outsourcing firm that provides customer experience and contact center solutions for various industries, known for its multilingual support and rapid scalability.
Size
51-200
Private
1m-10m
Mission
About
Simply Contact offers customer experience and contact center solutions along with back-office operations and AI-enhanced services for clients in telecommunications, travel, finance, and e-commerce. The company operates using a nearshore model and supports clients across Europe.
It is recognized for its rapid ramp-up capabilities, with over 600 trained agents ready to adapt to client needs and seasonal demands.
Services
Simply Contact provides customer experience and contact center solutions supported by back-office operations and AI-enhanced services. These services include inbound customer support, outbound telesales, technical support, and multilingual assistance, tailored to meet diverse client needs across various channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Data Entry & Data Processing
Order Management & Fulfilment
Industries Served
The company serves clients in telecommunications, aviation, finance, e-commerce, and healthcare. It has extensive experience supporting both international brands and governmental bodies, ensuring alignment with industry-specific requirements and technologies.
Unique Stregths
Simply Contact is known for its rapid scalability and multilingual capabilities, offering clients significant cost savings while maintaining high service quality. Its approach includes ongoing agent training and a strong emphasis on employee development, ensuring adaptability and excellence in service delivery.
Delivery Footprint
Headquartered in Warsaw, Poland, the company operates using a nearshore delivery model. It serves clients across multiple European countries, with teams that can operate in remote or hybrid environments based on client requirements.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Retail & e-Commerce
Government & Public Sector
Healthcare & Life Sciences
Technology & SaaS
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Simply Contact
?
Simply Contact specializes in delivering comprehensive customer experience and contact center solutions. Their service portfolio includes a variety of support options such as inbound customer support, outbound telesales and retention, multilingual assistance, and technical support at both Tier 1 and Tier 2 levels. Additionally, they offer live chat and messaging support, email support, data entry and processing, as well as order management and fulfillment, ensuring a robust response to diverse client needs across various communication channels.
What additional services does
Simply Contact
provide?
In addition to their core customer experience and contact center solutions, Simply Contact offers a suite of additional services that include marketing operations and IT infrastructure management. These capabilities enhance their value proposition by supporting clients in various operational areas beyond customer support.
When was
Simply Contact
founded?
Simply Contact was established in 2013, which means the company has been in operation for over a decade. This experience has allowed them to cultivate a strong presence in the customer service sector.
What industry verticals does
Simply Contact
serve?
Simply Contact serves a diverse range of industries including Telecommunications & Media, Travel, Hospitality & Leisure, Banking & Financial Services, Retail & e-Commerce, Government & Public Sector, and Healthcare & Life Sciences. This extensive industry focus demonstrates their capability to address specific requirements across multiple sectors.
What delivery model does
Simply Contact
offer?
Simply Contact employs a flexible delivery model that encompasses nearshore, onshore, and offshore approaches. The nearshore model allows them to work closely with clients in adjacent regions, providing the benefits of proximity and cultural alignment. Onshore services involve local operations within the client's country, while offshore solutions enable cost-effective service delivery from remote locations, ensuring a tailored approach that meets different client needs.
How many employees and/or seats does
Simply Contact
have?
Simply Contact has a workforce ranging between 51 to 200 employees. This size positions them well to manage client demands effectively while providing personalized service.
Can
Simply Contact
be considered a good service provider for startups?
Can
Simply Contact
be considered a good service provider for SMBs?
Can
Simply Contact
be considered a good service provider for enterprises?
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