Simply Contact
Customer Experience and Contact Center
Simply Contact is a leading European customer support outsourcing company that provides customer experience and contact center solutions for various industries, known for its multilingual capabilities and flexible service delivery.
Size
1-10
Private
Mission
About
Simply Contact offers customer experience and contact center solutions along with back-office operations and AI services for clients in telecommunications, travel, finance, and e-commerce. The company operates using a hybrid delivery model and supports clients across Europe and beyond.
It is recognized for its ability to manage large-scale projects efficiently, with a proven track record of handling over 10 million customer interactions annually and a commitment to ongoing agent training.
Services
Simply Contact provides customer experience and contact center solutions supported by back-office operations and AI-integrated services. These services cover multilingual omnichannel support, technical assistance, and data processing, tailored to meet the diverse needs of clients in various sectors.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Quality Assurance & Monitoring
Data Entry & Data Processing
Order Management & Fulfilment
Content Moderation
Automation & RPA Enablement
Industries Served
The company serves clients in telecommunications, aviation, finance, e-commerce, legal services, media, healthcare, and SaaS. It has experience supporting both startups and established brands, ensuring services are aligned with industry-specific requirements and technology platforms.
Unique Stregths
Simply Contact is known for its flexible team sizes and rapid scaling capabilities, offering clients a reliable and adaptable service model. Its approach includes continuous agent training and quality assurance practices, which help deliver consistent performance at scale.
Delivery Footprint
Headquartered in Warsaw, Poland, the company operates using a hybrid delivery model. It serves clients across multiple European countries, with teams working in both remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Retail & e-Commerce
Gaming & Entertainment
Healthcare & Life Sciences
Technology & SaaS
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Simply Contact
?
Simply Contact specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include a wide range of services such as inbound customer support, outbound telesales and retention, multilingual support, and technical assistance at both Tier 1 and Tier 2 levels. In addition, they provide live chat and messaging support, quality assurance and monitoring, as well as data entry and processing. Their capabilities also extend to order management, content moderation, and automation along with RPA enablement, making them well-equipped to meet diverse client needs.
What additional services does
Simply Contact
provide?
In addition to their primary focus on customer experience and contact center solutions, Simply Contact also offers a range of other services. These include back-office operations, sales and lead-generation services, as well as AI and data services, providing clients with comprehensive support that goes beyond traditional customer interaction.
When was
Simply Contact
founded?
Founded in 2015, Simply Contact has been in operation for approximately 9 years. This period has allowed the company to establish itself in the customer experience and contact center industry, building a reputation for efficiency and adaptability in managing large-scale projects.
What industry verticals does
Simply Contact
serve?
Simply Contact serves a variety of industries, including Telecommunications & Media, Travel, Hospitality & Leisure, Banking & Financial Services, Retail & e-Commerce, Gaming & Entertainment, Healthcare & Life Sciences, and Technology & SaaS. This diverse focus enables them to tailor their services to meet the specific needs of clients across different sectors.
What delivery model does
Simply Contact
offer?
Simply Contact employs a hybrid delivery model, which allows them to blend onshore, nearshore, and offshore operations. This approach provides flexibility and efficiency, enabling them to adapt to client needs by utilizing remote teams as well as on-site personnel. Such a model ensures that they can deliver high-quality services while optimizing resources across various locations.
How many employees and/or seats does
Simply Contact
have?
Simply Contact is a small-scale operation, with a workforce consisting of between 1 to 10 employees. This size allows for a close-knit team dynamic, fostering collaboration and personalized service delivery for their clients.
Can
Simply Contact
be considered a good service provider for startups?
Simply Contact could be a suitable service provider for startups, particularly those in the telecommunications, e-commerce, or technology sectors. Their small team size allows for personalized attention, which is beneficial for emerging companies requiring tailored support as they establish their customer base. Additionally, their flexibility and expertise in various service areas can help startups scale efficiently as they grow.
Can
Simply Contact
be considered a good service provider for SMBs?
For small and medium businesses, Simply Contact presents an attractive option due to its scalable service offerings and adaptability. Their hybrid delivery model and diverse range of services enable SMBs to receive the support they need, whether it's customer engagement or back-office functions. This flexibility can be particularly advantageous for companies looking to enhance their operational capabilities without the overhead of larger service providers.
Can
Simply Contact
be considered a good service provider for enterprises?
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