Simple Call
Customer Experience and Contact Center
Simple Call Solutions is a leading BPO provider that delivers customer experience and contact center solutions for the legal sector, known for its bilingual capabilities and personalized service.
Size
1-10
Private
Mission
To build a communication bridge between businesses and consumers, enhancing customer experiences.
About
Simple Call Solutions offers customer experience and contact center solutions along with administrative outsourcing and SMS services for clients in the legal sector and beyond. The company operates using an onshore model and supports U.S.-based businesses.
It is recognized for its specialized staff with legal backgrounds, ensuring tailored services that meet the unique needs of its clients.
Services
Simple Call Solutions provides customer experience and contact center solutions, supported by administrative outsourcing and SMS services. These services cover 24/7 answering, customer support, lead generation, and bilingual support, tailored to enhance communication and customer satisfaction for businesses.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Live Chat & Messaging Support
Technical Support (Tier 1/2)
Customer & Marketing Analytics
Industries Served
The company serves clients primarily in the legal sector, with experience supporting law firms and other industries that require effective communication solutions. Its services are aligned to meet industry-specific requirements, ensuring seamless interaction between businesses and consumers.
Unique Stregths
Simple Call Solutions is known for its bilingual capabilities and personalized service, offering clients a dedicated team with backgrounds in law education. Its approach includes a commitment to customer satisfaction and operational transparency, which helps deliver consistent and effective solutions.
Delivery Footprint
Headquartered in New Jersey, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to providing support that meets the needs of diverse businesses.
Certifications
No items found.
Verticals
Government & Public Sector
Non-Profit & NGOs
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Simple Call
?
Simple Call Solutions specializes in customer experience and contact center solutions, providing a comprehensive suite of services aimed at enhancing client interactions. Their offerings include inbound customer support, outbound telesales and retention, multilingual support, live chat and messaging assistance, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they provide customer and marketing analytics to help businesses make informed decisions based on consumer interactions.
What additional services does
Simple Call
provide?
In addition to their primary focus on customer experience and contact center solutions, Simple Call Solutions also provides back-office operations. This expands their service portfolio, enabling them to support businesses with essential administrative functions that complement their customer-facing services.
When was
Simple Call
founded?
Founded in 2006, Simple Call Solutions has been in operation for approximately 18 years. Since its establishment, the company has focused on delivering tailored communication solutions that enhance customer experiences, particularly for clients in the legal sector and beyond.
What industry verticals does
Simple Call
serve?
Simple Call Solutions serves a diverse range of industries, including Government & Public Sector, Non-Profit & NGOs, and Retail & e-Commerce. This wide array of verticals showcases their ability to adapt and cater to the specific communication needs of various sectors.
What delivery model does
Simple Call
offer?
Simple Call Solutions operates using an onshore delivery model, which means that their services are provided from within the United States. This approach ensures that they can maintain high-quality standards and effective communication, as their teams are familiar with the local market and cultural nuances, enabling them to deliver tailored solutions to U.S.-based businesses.
How many employees and/or seats does
Simple Call
have?
Simple Call Solutions has a small workforce, consisting of between 1 to 10 employees. This size allows for a highly personalized approach to service delivery, ensuring that each client receives focused attention and customized solutions.
Can
Simple Call
be considered a good service provider for startups?
Simple Call Solutions could be a suitable service provider for startups looking for personalized support and customer engagement solutions. Their small team size allows for close collaboration and tailored services, which can be beneficial for new businesses that require dedicated attention as they establish their customer base.
Can
Simple Call
be considered a good service provider for SMBs?
For small and medium businesses, Simple Call Solutions presents a strong option due to their flexible service offerings and personalized approach. Their ability to provide multilingual support and various customer engagement solutions can help SMBs grow their customer relationships and enhance satisfaction, which is crucial for scaling operations effectively.
Can
Simple Call
be considered a good service provider for enterprises?
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