Simio Polska
Customer Experience and Contact Center
Simio Polska is a Polish BPO firm that provides customer experience and contact center services for banking, insurance, energy, and telecommunications, known for its collaborative international structure and technological integration.
Size
51-200
Private
10m-50m
Mission
To provide professional call center services, telesales, customer support, and outsourced business consulting.
About
Simio Polska offers customer experience and contact center services along with telesales and business process outsourcing for clients in banking, insurance, energy, and telecommunications. The company operates using an onshore and nearshore model and supports clients across Central Europe.
It is recognized for its experience with demanding clients, with a proven track record in delivering high-quality services and driving customer success through technology and expertise.
Services
Simio Polska provides customer experience and contact center services supported by telesales and business process outsourcing. These services include inbound customer support and outbound telesales, tailored to support client acquisition and lead generation needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in banking, insurance, energy, and telecommunications. It has experience supporting demanding clients, including major banks and insurers, with services aligned to industry-specific requirements.
Unique Stregths
Simio Polska is known for its collaborative international structure, offering clients a wealth of management expertise and operational knowledge. Its approach includes regular exchanges of best practices between its Polish, Slovak, and Czech offices, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Poland, the company operates using an onshore and nearshore delivery model. It serves clients across Central Europe, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Energy & Utilities
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Simio Polska
?
Simio Polska specializes in delivering exceptional customer experience and contact center services. Their offerings include inbound customer support and outbound telesales, designed to assist businesses in enhancing client acquisition and lead generation efforts. Additionally, they provide comprehensive business process outsourcing solutions that cater to diverse client needs.
What additional services does
Simio Polska
provide?
In addition to its core services, Simio Polska offers IT Infrastructure and Managed Services. This expansion into technology-driven solutions underscores their commitment to providing a comprehensive suite of services that support their clients' operational requirements and enhance overall business performance.
When was
Simio Polska
founded?
Simio Polska was established in 2015, which makes it a company with nearly a decade of experience in the business process outsourcing industry. Since its inception, it has grown to become a recognized player in the customer service sector, particularly within Central Europe.
What industry verticals does
Simio Polska
serve?
The company primarily serves various industries, including Banking & Financial Services, Insurance, Energy & Utilities, and Telecommunications & Media. This diverse focus allows Simio Polska to leverage its expertise in meeting the unique demands of these sectors.
What delivery model does
Simio Polska
offer?
Simio Polska utilizes both onshore and nearshore delivery models to provide its services. Onshore refers to operations conducted within the same country as the client, ensuring close proximity and alignment with client expectations. Nearshore, on the other hand, involves services provided from neighboring countries, which can result in cost savings and operational efficiencies while maintaining quality service standards.
How many employees and/or seats does
Simio Polska
have?
Simio Polska has a workforce comprising between 51 to 200 employees. This size allows the company to maintain a balance between personalized service and operational capacity, enabling them to cater effectively to their clients' needs.
Can
Simio Polska
be considered a good service provider for startups?
While Simio Polska primarily focuses on established industries, startups may find value in their tailored customer support and telesales services. However, given the company's current size and operational focus, startups may need to assess if the level of service and expertise aligns with their specific growth needs at this stage.
Can
Simio Polska
be considered a good service provider for SMBs?
Simio Polska is well-positioned to support small and medium-sized businesses (SMBs) with its robust service offerings. Their ability to provide scalable customer experience solutions, alongside their experience in various industries, makes them a viable partner for SMBs looking to enhance their customer engagement and operational efficiency.
Can
Simio Polska
be considered a good service provider for enterprises?
Simio Polska is a strong candidate for enterprises and large companies seeking reliable outsourcing solutions. Their established expertise in handling demanding clients, coupled with a collaborative international structure, positions them well to deliver sophisticated services that meet the complex needs of larger organizations.
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