Simetrix Solutions
Customer Experience and Contact Center
Simetrix Solutions is a global multilingual BPO firm that provides customer experience and contact center services for technology and telecommunications sectors, known for its comprehensive outsourcing solutions and 24/7 support.
Size
51-200
Private
Mission
About
Simetrix Solutions offers customer experience and contact center services along with IT infrastructure and managed services for clients in technology and telecommunications. The company operates using an offshore and nearshore model and supports clients across the USA, UK, Germany, Europe, and Asia.
It is recognized for its tailored solutions that enhance customer engagement and operational efficiency, with a strong emphasis on multilingual capabilities and 24/7 availability.
Services
Simetrix Solutions provides customer experience and contact center services, supported by IT infrastructure and managed services. These services include inbound customer support, outbound telesales, multilingual support, and technical support, tailored to enhance customer engagement and streamline business operations.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Data Entry & Data Processing
Content Moderation
Knowledge-Base Maintenance
Lead Research & List Building
Outbound SDR / Cold Calling
Inbound Lead Qualification
Appointment Setting
Industries Served
The company serves clients in technology and telecommunications. It has experience supporting startups and established businesses with services aligned to industry-specific requirements and technology platforms, ensuring adaptability across various markets.
Unique Stregths
Simetrix Solutions is known for its comprehensive outsourcing solutions and 24/7 support, offering clients a competitive edge through expertly managed services. Its approach includes a focus on cultural understanding and professionalism, which has led to measurable improvements in customer satisfaction and operational performance.
Delivery Footprint
Headquartered in Albania, the company operates using an offshore and nearshore delivery model. It serves clients across the USA, UK, Germany, Europe, and Asia, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Simetrix Solutions
?
Simetrix Solutions specializes in providing customer experience and contact center services, which are further enhanced by a range of sub-services. These include inbound customer support, outbound telesales and retention, multilingual support, and technical support at both Tier 1 and Tier 2 levels. Additionally, they offer live chat and messaging support, data entry and processing, content moderation, knowledge-base maintenance, lead research and list building, outbound sales development and cold calling, inbound lead qualification, and appointment setting. This comprehensive suite of services is designed to improve customer engagement and operational efficiency.
What additional services does
Simetrix Solutions
provide?
When was
Simetrix Solutions
founded?
Simetrix Solutions was established in 2010, making it a well-established player in the business process outsourcing industry with over 13 years of experience. The company has grown significantly since its inception, adapting to the evolving needs of its clients across various markets.
What industry verticals does
Simetrix Solutions
serve?
Simetrix Solutions focuses on serving clients in the Technology & SaaS and Telecommunications & Media sectors. This industry specialization allows them to align their services with the specific demands and challenges faced by businesses within these fields.
What delivery model does
Simetrix Solutions
offer?
Simetrix Solutions employs both offshore and nearshore delivery models to provide their services. The offshore model means that services are delivered from locations outside the client’s country, often providing cost advantages and access to a broader talent pool. The nearshore model allows for services to be provided from nearby countries, facilitating easier communication and collaboration. This flexible approach enables the company to tailor its solutions to meet client needs effectively.
How many employees and/or seats does
Simetrix Solutions
have?
Simetrix Solutions has a workforce ranging between 51 to 200 employees. This size allows the company to maintain a balance between personalized service and the capability to handle larger projects, providing clients with both attention to detail and the resources needed for extensive support.
Can
Simetrix Solutions
be considered a good service provider for startups?
Simetrix Solutions can be a suitable service provider for startups, particularly in the technology and telecommunications sectors. With their range of tailored customer support services and a commitment to 24/7 availability, they can help startups establish a solid foundation for customer engagement. Their experience in working with various clients allows them to offer insights and flexibility that are crucial for new businesses looking to scale.
Can
Simetrix Solutions
be considered a good service provider for SMBs?
Simetrix Solutions is well-positioned to support small and medium-sized businesses (SMBs). Their diverse service offerings and scalable solutions make it easier for SMBs to enhance their customer interactions without the need for significant upfront investment in infrastructure. The company's commitment to multilingual support and adaptability to specific industry needs further strengthens its appeal for SMBs aiming for growth and improved operational efficiency.
Can
Simetrix Solutions
be considered a good service provider for enterprises?
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